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Question DetailsAsked on 8/5/2017

5 impact windows installed 5 weeks ago, three had cracks,company said reordered,in within two weeks, still not in,

Company keeps saying on the way, even scheduled installation, 1/2 hour before they were to arrive, called window not in.

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I would say (assuming your contract did not have a firm deadline date, which you surely realize now it should have) that you should get a firm completion date from them IN WRITING, and make it clear if they do not meet it you will be calling their bond - which means the Bonding company will have to pay to get the job finished within the original budget, later taking that money out of the company's hide.



I certainly would not pay them anything more until complete - and make sure any chnge order with new completion date includes that revision in the terms. You said three of 5 had cracks - did they get cracked in shipping (which means they are not shipping with a fragile good shipper or are not packaging them correctly), or in installation (meaning the installer has butterfingers or is handling them wrong or is installing them too tightly in the rough opening - none of which bode well for him doing the rest correctly even if they do come in unbroken. One other thing - which may have contributed to your issue - is the current trend in impact resistant glass is a much more brittle material than it used to be, so it cracks easier in handling and shipping - which may be the problem - it may also be the replacement windows actually came in but were broken too and the company is not willing to admit that to you. Had one very large bay window in a very high wind exposure location in our area which was triple-pane impact resistant and solar film fitted - about $5000 for the glazing unit itself - last I heard they were on the fourth attempt to get one in and intact for the warranty period - kept breaking in handling or installation or very shortly thereafter. Note also assuming you have a warranty on the installation - get paperwork signed and dated by the contractor showing actual installation date for each window (including location in house) because you should have warranty coverage from installation date of each window, not when the first one went in. Of course, if he shows installation date as when the job is actuyally finished, that works to your favor - but be sure you get warranty paperwork, and that he did not burn your warranty up on a one-replacement limit on the ones he installed. Some waranties only offer one replacement - but cracking before final delivery should be between him and the manufacturer, NOT use up your warranty.

Answered 1 year ago by LCD




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