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Kiel / Customer Service:

This is just the sort of thing that needs to appear on Ask Your Question home page - so many o the "Questions" (about 1/4-1/3, I would say) deal with membership issues like location change, adding a city, cancelling membership, how to submit a review, etc. rather than actual questions about problems with home or whatever. If you can get those membership type issues trapped before getting to Questions, I think it would clean up the site a lot.

I think the Questions page also needs 2 more things, at least for users who have not used it before:

1) point out answers come contributors/members, not a database, so answers will typically take from 15 minutes to as much as a couple of days. You need to clarify this is not like Wikipedia, etc where you get an immediate response to your question.

2) you need to somehow encourage contributors to respond to questions even if they have already been answered once - most questioners would benefit from multiple opinion or answers, but commonly only get one. Perhaps a change to a hierarchial blog format would help, where ALL questions on the same issue go into a common blog, instead of individual questions for every entry.

Appreciate your efforts at Customer Service.



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