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Question DetailsAsked on 5/8/2011

Car Repair Fraud

I want to share my experience with a car dealership service department guilty of fraudulent practice in the Washington, DC area. I had my car towed to Sheehy Nissan for car repair due to a noisy belt and difficulty starting. The quote given was 130+ to put in Power Steering Fluid, 150+ to flush the radiator, 370+ to replace an auto-tensioner and a belt, and 270+ to replace a battery cable. Part quotes were excessive, i.e. $70 for a $12 part and a complaint was accepted by Nissan Motors against the dealership for overpricing Nissan parts. An auto-tensioner does not exist on my engine 1.8L. After discovering the quote appeared to be fraudulent, I did not allow Sheehy to do the work and took the car to an independent mechanic. The power steering fluid level was not low, the antifreeze was not dirty, and the battery cable was replaced by me with a $12 part and 15 minutes work. This corrected the difficulty starting the car. The independent mechanic inspected the vehicle and it only needed adjustment for the belt noise. As a preventive measure, I did authorize the independent mechanic to replace both belts for $52 in parts and $80 labor. My car was fully repaired within an hour. Sheehy Nissan Service provided a fraudulent quote in an attempt to charge me approximately $1000 for unneeded repairs. (I had to pay $200+ to Sheehy just to pick up my car without any repairs even though that should have been free of charge for my 45K mile checkup.)

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2 Answers

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I also wanted to post how pleased I am with the independent mechanic who did work on my car. The company is Exline Automotive. They have great ratings from consumers in our area near Washington, DC and were very prompt, courteous, professional, and competent. The manager stated he works very hard to address the needs of his customers and having had such a good experience with them I felt they deserve some praise. They are located just off Fullerton and Interstate 95 just south of Washington, DC metro. If you need car repair or service, I highly recommend them.

Answered 7 years ago by marion160

0
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1) This is the Questions and Answers area - if you want to leave a review (good and bad for the two companies, respectively), you need to Write A Review - in green banner bar.

2) I would tone down the bad review from what you have above and request AL remove this question when you do - your phrasing could get you in trouble if they chose to sue for libel.

3) If you really believe this was fraud, in aqddition to prusuing it with Nissan, I wouldcontact the consumer fraud division in DC, if they have such a thing. I don't know - sort of an oxymoron, fraud control in DC, you know. Hopefully you had the secdond mechanic document all the items that did NOT need work that they said did.

4) If you took the car in for repair, then it was not in for the 45K mile checkup (if that is free), so a service charge per diagnosis fee schedule would probably be legitimate, though in many jurisdictions if you are filing a fraud charge against a company with the police, they are not allowed to charge you to pick up the car - a form stating their lien claim is filed, but they generally are not allowed to hold your car till payment, as they are for a repair NOT being claimed as fraud.

5) If I were you, I would talk to the owner of the dealership about getting a refund of the $200 - the $270 battery cable quote alone was enough to justify a full refund on the diagnosis charge. Get a refund fast before they hear back from Nissan America or from any other complaint you file.

Answered 4 years ago by LCD




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