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Question DetailsAsked on 6/13/2011

Do you follow up with contractors after estimate?

I'm a service provider on Angie's List, and I would like to mention to those who are members of Angie's List of the importance of following up with the service providers you choose to use. When a service provider has reports, whether it be 1 or 100, those reports were given by those who understand the necessity to provide insight to the system so that others can make an intelligent decision based on numerous factors. Indeed the reports given over a period of time mostly dictates a member's deciding factor whether to chose or inquire on using that service provider. If those of you who use this system for sole benefit of using and not "giving back" and submitting reports, I have some vital information you need to learn.

This system of checks and balances rides solely on the contributions of those who are members. I myself am a member myself even though I am a service provider entwined into Angie's List. I feel that customers have a opportunity now that glides over the BBB for intact detail of situations whether it be good or bad involving customer-contractor relations.From my experiences with dealing with Angie's List members, they are comprised of many different reasons, the main one I feel is someone moving in from out of state and new to the area. The next would be those victimized by previous contractors. Other than that, the generation of info-seekers that make informed decisions before moving forward to purchase.

As a service provider myself, I've learned from the get go with Angie's List members that what they say and what they do are two different things. This isn't rule but when I ask a member if they would give me a report regarding the services we provided today, and they look at me stone cold in the face and reply, "Yes", I believe that is an oral agreement you have entered with my company and since I am a representative of my company, I expect the communication chain not broken by this occurrence. It's plain and simple, I direct question anyone that is a member to provide their experience in print so that those can understand that contractors work more than the timeline that shows up on Angie's List with sometimes months between work dates.

In the beginning I took all of this on the chin, thinking this was just an accident or they simply forgot. Well, after numerous years involving myself in this program I am positive there couldn't be this huge of a group commingling together that somehow all forget to do this crucial step in the system. It's apparent that since it isn't required in the format of Angie's List to submit reports without reward, this is like the post card you get after you make a large purchase and someone is asking of a couple minutes of your time to express your opinion about the transaction.

It's important members that there is an understanding that if you choose not to give reports on service providers, it stops the cycle of what is supposed to be a recurring event. The best excuse I've ever heard from a member: "My wife and I don't like to be on the phone much and we never use our computer." <<< This was a response of asking a member if they would give a report on my company. Amazed by the response I chose to never accept their offer of work after that response the next time they called.

After numerous years being an active member and service provider within this system, I have refined my actions in dealing with this situation involving those who do not "structure the system" by the way it was designed. Anytime that I am aware of a customer choosing to use my company for services, I make a statement at the end of our meeting. I simply ask directly as a poised question, "Will you give our company a report to let others know of your experience?" the reply always follows with a resounding yes, the reality is only a select few who know the importance of keeping the system going by providing information on a ongoing basis.

My fix in this situation is to present members with that question, wait for the report to surface. If no report is made even though I asked and got a reply that they would, I then choose to say no to that customer and refuse a working relationship from that point forward. It's my choice in doing so, it might alienate my company from paying customers but I withhold my end of deal by providing members along with non-members good quality workmanship with attention to detail and excellent follow-up. Basically honoring an oral agreement.

If I can't get members to withhold their oral agreement, you choose to hire the services of another service provider.

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21 Answers

0
Votes

I couldn't agree more!

I am fortunate that 90 percent of my Angies List customers have entered reports. From my perspective the customers that take the time to enter reports are not only assiting other Angies List subscribers, but in addition thay are assiting me in growing my business. If you enter reports and you call me, you will benefit in one way, shape or form.

But if you forgot to take 5 minutes.....you are one of the 10 to 20 percent that failed to enter a report you will find it near impossible to get into my schedule.

Answered 7 years ago by HolmesonHomes

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I also agree!


After doing about 13 estimates tonight for Angies members. I decided to go through my files and I had over 40 estimates in my "Work Performed" file that members did not enter a report for me. I believe that if I did a great job and the customer is happy you should take the time to enter a report.

So , I decided to pick up the phone and make follow up calls to these members. Wow, You should have heard the excuses I was given. ( I did it 2 months ago , Oh I just did it yesterday , I went online and it should be there!)

I held up my end of the bargain when I told you I would be there to repair your chimney or install your new roof now these members should hold up on there end and enter reports!

Answered 7 years ago by JBRestoration

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Thanks for the responses so far. One thing I do know very well is that when members try submitting reports online, most of the time they are not recorded and get lost in the system. I have followed up with some of my customers and have told me this. I just submitted one myself last week with no results showing up as of today.

Hopefully others will chime in on this post including members of staff from Angie's List and current members that do give reports.

By all means I am thankful for those who follow the ritual. Those customers get treated completely different in a good way as opposed to the latter.

Answered 7 years ago by RK44

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So, Maybe it was true when they said they did submit a report. If reports are getting lost in the system maybe someone should look into that.

This year I will be sending Christmas cards to Angies members that did submit a report for my company. It's not much but I hope it will let the customer know that we appreciate the report that was submitted!

Answered 7 years ago by JBRestoration

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As someone who spent a quite deal of time and effort filling out a report that has never shown up, don't be too sure it is the member! Last summer I needed new gutters. After numerous calls to companies that Angie suggested and NEVER being called back by any of them, I chose a company at random out of the phone book. I live in the boonies and it is difficult to get service people to come out.Most won't even return a call. This company returned my call within a few hours and did excellent work. I immediately filled out a glowing report and submitted. When I click on my personal list, it is there but you will not find it on Angie's List. And Angie is still sending me names! Just yesterday I emailed to ask WHY?

The reply was that the company must have had a complaint against them, or a bad rating with BBB(they don't) or that the company didn't return their call. I find that one hard to believe. The only way to stop getting more names is to check my email preferences. So I did. I will stop getting names when I submit a report that the work was done! I have! Angie has it! Their email to me confirmed that.

Now I am in the situation that I am receiving names for body work on my car. I took it to one they recommended. I didn't let them do the work because the estimator tried to rip off my insurance company and was insulting to me. I can find no place to report that since the work was not done. Again, I found my own place. Was very please with the place but am wondering why bother with a report!

Answered 7 years ago by MollieB

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Votes

Hi,

I’m Sarah from Angie’s List and I wanted to follow up with you regarding your conversation about your reports. Thanks for using the forum and for clueing us in to this very important issue.

First, we at Angie’s List cringe to think that any reports might have been lost. They are, after all, the List! They keep Angie’s List growing – whether they’re positive or negative. It sounds like MollieB called to check on her missing report, which was definitely the best thing to do. MollieB, your particular case seems like it needs a little more investigation, however.

Occasionally, we’ll get a call from a member who is having trouble finding their report right away. If that’s the case, it’s almost always in the queue waiting to be reviewed. All reports are reviewed by a trained specialist before they are passed on for our members to read. It usually only takes a couple of days before it is posted, but there are times (like during the Report Drive in October or over a long holiday weekend) when it takes longer because of the volume of reports. You can find out if your report is still in the queue by contacting us by phone or email.

Or, (this is the worst) something may have gone terribly wrong during the submission process and the report has disappeared into cyberspace. We rely on technology a lot around here because it’s so dependable, but sometimes, stuff breaks. If this was the case, we hope that you will consider resubmitting your report – which you can do online or when you call our Neighborhood Specialists. Thanks for your time (and your posts). Hope I was able to help!

Sarah

Answered 7 years ago by Sarah

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Hi,

It’s Sarah again. I just wanted to offer a word of encouragement to our service providers out there too.

Angie’s List is a two-way street. You give good service and you get reports…but we know from experience that unfortunately not all of our members report on all of their experiences. So you can’t expect a one for one return on your work. Just keep on doing the good work that you do, give out report forms to members (just don’t mail them in yourself) and the reports will come. Also, members have a year to report on the work that you did…so expecting the report to follow within a week’s time is not always realistic, but they may still show up down the road.

I might also suggest that denying a member service in the future probably won’t get them to submit that good report you were looking for. You may be setting yourself up for a nasty report instead if you refuse to work with them (members in fact CAN submit reports even if work wasn’t done, they just receive less weight in the overall average). If they’re calling back as a repeat customer you know you’re doing what you’re supposed to. Keep up the good work and you’ll be rewarded with more jobs.

If you ever questions or need help with anything, please feel free to call our company help line at 866-843-5478.

Sarah

Answered 7 years ago by Sarah

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Actually if I tell somone one I am too busy or I do not want to the job that shouldn't warrant negative report. And reports for no work performed are rarely something nice like Joe came by was honest and told me he couldn't perform the work, sometimes it is an issue with returning calls, but however the majority amount to a nasty tirade that boarders on liable.

In my case I know that a least one hateful blasts for no work performed was created when your folks at the call center told the subscriber to call me even though I don't service the area.

I think you need a report tab specificially for no work performed and you need to make a contractor version of Angies List were we can report on customers that are creeps.

Answered 7 years ago by HolmesonHomes

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Don't get me wrong, there is a need for no work performed reports and the Angie's List staff have a difficult balanceing act to perform. I think they do a good job but there is possible a better means of handling them. If I failed to call someone back that is a warranted complaint, but if you don't like my price or couldn't afford my service and you decided to hire another contractor with a lower price don't that doesn't warrant a complaint because you don't know my cost basis. If I carry workmans comp, business liability, and a member of BBB, legitimate licensing, have vehicles and a payroll it is going to cost more than a contractor with a truck, a basic box of tools and no insurance or license.....and I will return if something goes wrong.

Angie's List says I am the best and you want me to do the work, but I don't service your area. If I can't service your area there is a reason and generally speaking it is the fact that I cannot do it in a time efficient and cost effective manner.I am doing what is our mutual best interest On Map Quest it may look like 15 miles, but actually it will take me 1 hour to reach you. When I tell you no it isn't anything personal and it warrants no complaint.


Angie's List for contractors would be wonderful and I would pay for the servive if offered. It would be much better than D&B by dealing with the customers that scheme to rip off the contractors.

Answered 7 years ago by HolmesonHomes

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Hi,

Sarah here again.

Of course it is perfectly fine to tell someone you are too busy, don’t service their area, or can’t take that specific job. And no, it shouldn’t warrant a negative response as long as you do it in a polite manner. I’ve actually seen, and heard, quite a few “no work done” reports where the member is appreciative of a company’s honesty and professionalism even though they didn’t end up doing the work.

These “work not done” reports carry a lot less weight on your rating than a report where work was done (20% of an experience where work was done to be exact) and you can respond to them just as you would any other report on your record. Even though they don’t count as much, these reports are still seen by other members so you should always be careful of how you treat a customer whether or not you are going to take their job.

Turning someone down can be difficult – on a personal or a professional level – but if done tactfully can leave both parties feeling good. If a job is too small for you, just be up front about it. If you know of a company that will do that kind of work, make a recommendation – or recommend that they check the List again. If you are swamped and can’t take any new work or know it will take a few days to return phone calls, change your outgoing voicemail message. Most people are understanding about these things if they have all of the information.

If your company has enough business that you can afford to turn down a job merely because the customer didn’t submit a report the last time, that’s your prerogative and your right. (As it’s the customer’s right to choose when and who to report on.)

Finally, it sounds like some of our service providers want a list of their own to report on consumers. I’ll think we’ll just have to stick with what we’ve got. But don’t forget you can always respond to any report submitted on your company. Our members will appreciate knowing both sides of the story.

Sarah

Answered 7 years ago by Sarah

0
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Looks like one of you mods deleted Moderator Michaels post?

I respond very tactfully and reasonable people take the malicous post for what it is. It still doesn't make it right. What it comes down to (in my opinion) is that you don't want to police the subscribers unsubstantiated claims and the service providers suffer the consequences.

The first No Work Performed report I received was nothing more than lies and half truths, that the subscriber left for evey Angies List provider that looked at the job. I went so far as to provide Angies List the email transcripts that proved the misrepresentation and fabrication by the subscriber.....Oh we can't do anything about that, it is what the subscriber felt.[:|]

For the purpose of debate and to put you in the service providers shoes:

If I the subscriber enter a no work performed report for Sarah the Service Provider and make claim that Sarah or one of her employees urinated in my shrubs, made a pass at my spouse, kicked my dog, raided my liquor cabinet and then ran off with my spouse. What is Angies List going to do for Sarah and what is Sarahs tactful response going to be if you really didn't do it?

It may sound ridiculous, but it is definitely possible. I might be your competitor causing trouble. I can't even prove you were at my home because I ran you off, there is no paper trail and it is just unsubstantiated word/text. At least if you performed worked I would have an invoice as proof.

And if I am looking for a service provider and run across a report like that: First, I am going to laugh until I pass out, then I am going to then show everyone I know and laugh somemore. Whether you respond or not, whether truth or fabrication the end result is that I won't take the chance and I won't call you Sarah.


Don't get me wrong, Angie's List is a wonderful tool for all involved. 100% of my Angie's customers are gems and 98% of them are repeat customers and there is a mutual appreciation.

But whether it is my business or Angie's List if you wish to maintain your status you should always be open to new ideas and strive to improve upon your faults.



Answered 7 years ago by HolmesonHomes

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Hello,

Sarah here again.

HolmesonHomes, I applaud you for responding tactfully to reports submitted on your company. I understand that it must be frustrating to read something about your company that you know is not true. While we strive to keep the List honest and trustworthy for our members (that’s what they rely on Angie’s List for, after all), unfortunately, not everyone is always sincere. We do “police” our reports to a certain extent through our review process. Every report is reviewed by a specialist before it is posted. Additionally, if it is brought to our attention that there is an inaccuracy with a report, our help desk will try to reconfirm the report with the member if the dispute is within certain guidelines.

Angie’s List isn’t in business to hurt good service providers. We’re here to help consumers make informed decisions about the companies that they hire. In the process, we also hope we can help good service providers by sending more business their way. We’re always looking for the win-win situation.

If you have a substantial number of reports, one report of “work not done” shouldn’t affect your business. True, people can still read what it says, however, if they’re smart and read the rest of your good reports they shouldn’t have any problem recognizing the bogus report for what it is. If they do, then they’re the ones missing out on your good service.

Like you, we are always open to suggestions on how we can improve our service. I think we have a lot of ideas to talk about generated from this conversation. If you want to discuss any specific ideas or suggestions you have, please contact our company help department (866-843-5478).

Sarah

Answered 7 years ago by Sarah

0
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Nice tactical response Sarah!

Thankfully I have a quite a list of glowing reports[;)] and I don't worry too much about a negative no work performed report here and there. Would I like to avoid them sure, but you learn to live with them. But when I was still dreaming to catch the service provider that had 11 reports and a Super Service Award was a far off goal, I was livid when I got my first negative No Work Performed report.

If you have 1 review and you get blasted it can be a death sentence regardless of whether work was performed or not.

So whenever you are discussing merits of No Work Performed reports........think of the service provider with less than 10 reports and how it hurts them. Remember that reasonable people state the facts postive or negative, whereas unreasonable people leave angry rants with little to no facts.

Take care.

Answered 7 years ago by HolmesonHomes

0
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I must admit my report almost went into 'cyberspace' just now when I was submitting it... thankfully I was able to hit the BACK button and all my inputted text was still there and I was able to just re 'click' the "submit" button and it was sent successfully ...... I'm sure if all the information I had typed in was missing when I went BACK then I would not of spent the time re-inputting it.... there is NOTHING more infuriating that that! [8o|]

Cassar11

Answered 7 years ago by cassar11

0
Votes

I am a service provider w/45+ reports and an active user of Angie's List. I think that only 20-25% of my customer post reports & I am just as guilty as a user. There is just not enopugh hours in the day to post everytime. [8-)]

Specifically regarding the pp's statement "But if you forgot to take 5 minutes.....you are one of the 10 to 20 percent that failed to enter a report you will find it near impossible to get into my schedule." As a business owner & consumer I think that is a terrible business practice. Your customers have no obligation to post about you, and I think it is unreasonable of you to not make time for future appointments because they didn't rate you. You performed the service (or delivered the product) and they paid you-that is where the customer's obligation ends!

Answered 7 years ago by Cristin

0
Votes

[quote user="Cristin"]

I am a service provider w/45+ reports and an active user of Angie's List. I think that only 20-25% of my customer post reports & I am just as guilty as a user. There is just not enopugh hours in the day to post everytime. [8-)]

Specifically regarding the pp's statement "But if you forgot to take 5 minutes.....you are one of the 10 to 20 percent that failed to enter a report you will find it near impossible to get into my schedule." As a business owner & consumer I think that is a terrible business practice. Your customers have no obligation to post about you, and I think it is unreasonable of you to not make time for future appointments because they didn't rate you. You performed the service (or delivered the product) and they paid you-that is where the customer's obligation ends!

[/quote]

Doesn't take hours....it takes 5 minutes. Aside from the obvious, the most important point, and the one that you are missing is those that do not enter reports are not assisting the growth of the list and are short changing their fellow subscribers, especially those who entered the reports that lead them to their experience.

If the list gets stale it will be useless.


100+ reports and growing[;)]

Answered 7 years ago by HolmesonHomes

0
Votes

[quote user="Cristin"]

I am a service provider w/45+ reports and an active user of Angie's List. I think that only 20-25% of my customer post reports & I am just as guilty as a user. There is just not enopugh hours in the day to post everytime. [8-)]

Specifically regarding the pp's statement "But if you forgot to take 5 minutes.....you are one of the 10 to 20 percent that failed to enter a report you will find it near impossible to get into my schedule." As a business owner & consumer I think that is a terrible business practice. Your customers have no obligation to post about you, and I think it is unreasonable of you to not make time for future appointments because they didn't rate you. You performed the service (or delivered the product) and they paid you-that is where the customer's obligation ends!

[/quote]


Please explain somewhere, anywhere in work related practices that what you just typed is the rule and not the exception.

The system (Angie's List) is built solely on customer feedback, did you miss that valid point? Why do you think the common lingo is "Check the List?"

You can have your opinion all you want in deeming it bad business practice. My business is not constructed to pacify anyone who doesn't want to follow guidelines to build a solid communication to John Q. Public.

Your last statement holds weight with non-members.

Those who belong to this system are what makes the wheels turn. Dealing with the flat tires is not my objective in this business.

You ought to hear how shocked some of my former customers are when I let them know that I'm not available for their needs. A customer base I can shell away because they lied face to face on a direct question. Oral contract debunked.

I'm still waiting for some feedback from members on this site that are not service providers or moderators to get "the other side" of the story.

Your voice has as much value as anyone elses, this is the place to be heard. I'm not wanting to hear excuses why members don't give reports, I want to know what makes you think how this system can operate based on elective responsibility when only half at most do what they are supposed to.

Inquiring minds want to know. I know I've done my job, I'm just asking for a few minutes to do yours, like you told me.

Answered 7 years ago by HolmesonHomes

0
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Well, RK44, I am neither a moderator nor a service provider. Since I am not tied to the belief that added emphasis to my text makes it seem more important than others', I will not change the font size and I will not make the entirity of my post bold.

I use Angies List as one of many resources when I decide to seek a service. I use the odd-colored phone book, newspaper ads and remarks from friends and relatives. Some potential providers are subject to my checking the local better business bureau and others are not. Some are subject to a review of Angies List and many are not. It depends on what I'm having done and to what extent I want or feel I need the input of others.

After having work done, I do not usually call the newspaper with feedback about the advertisements of the businesses (although I have when they were misleading or wrong or otherwise able to be tightened-up by the paper); I sometimes but not always make reports to the BBB or even the state's Attorney General's Consumer Protection Division; I sometimes but not always give feedback to the friends or relatives who recommended someone; and, I often but not always give feedback at Angies List whether I found the company there in the first place or not. I have even been a secret shopper where similar opinions were paid for - - - by the company.

Members' posts on Angies List as on this board are available for review and you can search/read for trends. My posts here sometimes make reference to Angies List and often do not. I am just as likely to suggest someone call on a community resource as look at Angies List because I think there are different tools for different jobs - - - I did not buy a hammer and immediately view the world as being full of nails.

Then, I look at your posts. In the couple of months you have been here, you have shown an obvious passion for this subject. I think you have a passing remark about some insurance issue but usually confine your writings to the issue that seems to fan your flame.

You said: "My business is not constructed to pacify anyone who doesn't want to follow guidelines to build a solid communication to John Q. Public.". When you said that, you confirmed a suspicion I've had for a couple of months: you and I would likely not do much if any business if we were in the same location. I admit that I would try to avoid a business that feels they are tied to one source of referral and that anyone who did business with them was equally tied.

I admit that I would not have joined Angies List if there had been a condition that stated I had an ethical responsibility to report on businesses I used and a contractural obligation to report on any business I found or selected based on the content of Angies List.

For me, the list is a discretionary tool. The place where discretion is most obvious is the annual event where my membership expires and I decide whether I have gotten from Angies List what I expected and whether it was worth my continued subscription - not my continued pledge to write.

The only people who should depend on Angies List for the roof over their head and the food on their table is Angie and her staff. They are the ones that directly benefit from the growth of the list (subscribers) and the continual input that they try to make certain takes place.

Have a pleasant day and good luck with that business model of yours.

Answered 7 years ago by Old Grouch

0
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Good post. I agree. I do not rely solely on Angie's List for recommendations. I check every source available to me now since I have had so many problems with providers in the past. You can bet that even if I do not write a review, everyone I know has heard of your work from me. You would still be getting word of mouth and possible referrals. I think that denying service to a customer for that reason is petty and I would not do business again with anyone who would tell me that. I do try to write reviews, but it may not be right away. I have work to do, too. It may take 5 minutes to read a review, but whoever thinks that it takes 5 minutes to write one must not be reviewing well. It takes me an average of 30 mins to write just one, not counting breaks to tend to my toddler. A decent review consists of more than, "He did the job and he was nice."

I would also like to add that one or two bad reviews will not kill the deal for me. I not only read the reviews for a particular service am I looking for, but I read other reviews from the writers to see if they are the types that are never satisfied or always happy. I would think that most members do the same. I do understand how frustrating and unfair a bad review is when work isn't even done, but honestly, I usually do not look at those types of reviews and I don't think they should count.

Answered 7 years ago by Skwirl

0
Votes

Finally, FINALLY I was able to muster up some responses on this thread involving non-service providers/moderators.

I like and respect both replies and enjoy the cynicism of one old grouch lol! Good friend, the bold print is not done for you to observe in a unique way that "thinks" I'm trying to place precedence over anyone's wit. That's your cross to bear not mine in your way of thinking. Having been in the profession of welding in my early years is my excuse.

I write in bold as in many forums so I don't have to enlarge my screen size to view off of my computer screen. When you do that you jumble/screw up your buttons in doing so and the current print on this software program isn't dark enough. Constantly dragging those bars back and forth is, a drag.

Over the years I gauge my work volume with Angie's List hovering at 18% of my total volume. The rest is word of mouth, repeat business, yellow pages, indirect and web related advertising, school sponsorships and charity related sponsoring.

If I had to rely solely on the system of AL, I'd be out of business due to my own set limitations I place on my work detail along with my rate of pay charges. I could swing all levels of my profession and lower the hourly rate and offer all those "get you in the door" tactics with free estimates and senior citizens get 30% off on tuesday during the hours of 1 and 8pm.

I won't do that. That's not what my company is about. It's all about delivering the promise and the industry standard that when you hire my company to perform work duties, it will be set in stone that I will provide the best service available and that is not to beat my competition, it's just a way of life.

I work for a customer base that sometimes doesn't always "let me know" of the circumstance that they are a member of AL. That's fine, have no problems with this. One thing I do not have to worry about is treating any customer any different than the last.

Enough of the rambling though. Your making some weak points of standing when it comes to NOT giving feedback when dealing with the other affiliations that bring the phone numbers of service providers to your fingertips.

My point, and it is a clear one indeed, is that this system is a system designed/built/relied upon by the participation of its members to reciprocate the comments/reports of a growing list of service providers so that others whether they be long time members, new members or a information log base that needs to prevent itself from becoming stagnant.

The attitude you are taking on this thread posting I created is a laid back one. "I'll use this system thanks to the members who DO take that alotted time to build the system to where it is today." "I'll just take the benefit even though it wouldn't kill me to do what the other great members of the system have already decided to do."

I'm glad I've set boundaries on this site with "those" who feel the circus has free admission to some and not others. What I haven't divulged until now is that out of respect to "those" members who do participate in this circle of life.....I lower my hourly rates. I give better discounts. I give them back the value they rightly deserve because they have structured this system to what it is today.

I'll never agree that I should expect the same consideration with my other avenues of source income entwined into this one. I don't expect them to call a system that doesn't have this formatted way of letting the public know of the foot prints of a service provider.

Hopefully you'll gain some understanding from my point of view on what is considered a glitch on AL. Proof? Incentives to become report feeders by the issuance of monetary/gifting.

If the majority of this system thought like you....the system would of had a great deal more growing pains due to length of time to build it. You seem to think it is okay when a member directly stares at me in the face and says "Yes. I will give you a report." and then 9 months later, no report. I repeat, oral contract with that statement alone. Would you like it if I came to your house and said I will warrant my work, but then when you call I have a million reasons why I can't come back and fix it? <<<<<<<<< I bet you'll use the system then (report) won't you. (snickers)

You remind me of the couple that goes out to eat and the waitress does a great job with keeping your table clean and your drink full and you don't leave a tip because you don't want to break a twenty.

You can defeat my logic if you can prove that I'm wrong to ask a member to give me a report, get a yes in reply, then wait and get no report, and think that is right in this system.

I can afford to lose a customer base with the likes of your thinking. Enough said, I just wrote a book, amazon is on the phone wanting first drafts.



Answered 7 years ago by RK44

0
Votes

I apologize for having mis-understood (mis-guessed actually) your use of bolded text.

If they ever sanction the new olympic event - jumping to conclusions - I'll be in line for stardom.

Answered 7 years ago by Old Grouch




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