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Question DetailsAsked on 5/21/2014

Does anyone at Angie's list verify reviews?

I just looked up a provider and the sole reviewer graded effectiveness with an "F", but recommended the provider. How is this helpful? Does anyone check these inconsistencies so that the review makes sense?

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Hi, this is Meranda with Angie's List.


We do have a data verification team who processes reviews, but the grades and content of the reviews are subjective and up to the members based on their experience. Sometimes a provider may get a low mark in one area but a high grade overall, again because the member would still recommend them even if they coulnd't solve the problem. That's why the grades are paired with text explanations, so consumers can read the reviews and come to their own conclusions based on other member experiences.


Thanks!

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Answered 3 years ago by Meranda




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