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Question DetailsAsked on 6/7/2011

Does Pella honor their warranty?

Greetings - I live in the Baltimore Maryland area and will soon replace builder patio doors with either Marvin Ultimate Sliding French Door or a Pella Architect Sliding Patio Door. I was leaning toward having my own contractor do the install but have heard nightmares about Pella and others not keep up their end of the warranty if they do't do the install. ANy data will be greatly appreciated.

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    6 Answers

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    SueEllen

    I'll be watching for your update on how your replacement goes. I have a similar task on the honey-do list for next spring and I haven't begun to look at different products yet.

    As for the question of installer versus warranty, something to keep in mind: the higher up the cost scale that the product goes and the more it's (good) operation depends on installation being square, plumb and all those other things I never quite get...the more you want to be sure that the installer is either factory certified or willing to take responsibility to fix any problem instead of leaving you to bounce between product or a labor determinations six months after it is done.

    You mentioned having your own contractor do the work. If it is someone you trust and work well with and you think (s)he won't abandon you if a problem comes up then by all means that is who I would take. If you are considering a door and the manufacturer voids any warranty (instead of strictly limiting it to defects in materials or production) if you don't use their installation folks then maybe you aren't finished shopping yet.

    Answered 7 years ago by Old Grouch

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    Mike - I am clearly not finished shopping, as I am looking for more commentary. I have neighbors who love their Pella door, but they had at least 2 installs from the Pella Door Store b/c the first installers were bone heads. I like my contractor, but he also employs boneheads periodically. I am actually going to replace a 3 door patio door, another french patio and my front door - not an inexpensive undertaking. As with anything else these days the installer is the most important component. I ruled out Andersen b/c the other 2 feel much more solid in the showrooms. The prices are similar enough to not be a deciding factor.

    Answered 7 years ago by SueEllen

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    Pella and Marvin are names that are consonant with quality. So you have the hardest choice to make according to psychologists (approach/approach--vs approach/avoidance)

    I own a Pella folding accordion door and it has served me well. All things equal I would go with Pella. But see if either company has been bought out or merged. Kitchen Aid (Hobart on the label) was once a good brand but not any more as the original company no longer exists.

    Answered 7 years ago by aceinspector

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    husband install for Lowes and Pella is a consistant Leader in the industry offering low line, middle and top of the line products. Middle line is carried in most stores, however, you can order what you want. I personally think Marvin is a bit overpriced for their product. As one other person said, Installer is the main ingredient in any door installation. Openings are "never" square and not usually and industry standard size anymore. ex: 72 x 80 is not really that size, so not every home will take a stock size door.

    Hope this helps.


    Answered 7 years ago by rjrgemmell

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    i recently purchased pella french doors. Pella did the measuring, we went to install and doors are 10 inches too narrow for existing opening. I was very specific that the door size match existing doors. Pella man says my "custom" doors are a stock size and wont return or replace. What a nightmare.

    so, remember, custom is not custom but stock. Further, have a contractor do the installing and measuring. I have heard,and now learned that Pella is terrible at both.

    I have new beautiful french Pella "stock size" doors for sale.

    Answered 7 years ago by sharwood

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    We replaced 17 windows in our home with Pella top-of-the-line windows and discovered that Pella has a highly rated product, but they're very difficult to deal with if something goes wrong. The installer (Lowe's) was terrific but we noticed a cosmetic defect--a 1 1/2" gash in every one of the top sashes of each window; almost as if they were damaged as they were being popped out of the mold. Getting the sashes replaced by Pella was a nightmare--it took six months and two additional orders because they couldn't get it right--they sent four-lights instead of six-lights, etc. The installer (Lowe's) did everything they could to make it right, but Pella dragged their feet every step of the way. I am hoping that we never have to deal with another warranty issue with them!

    Answered 7 years ago by Tergiversada




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