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Question DetailsAsked on 7/5/2017

Enter your question...I am a vender working for this company and they haveny paid me since april

The company didn't complain about the lawn until it was time to pay me

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Not an uncommon event. Your options:


1) First decide if you think this is a client trying to stiff you or get something for nothing (in which case are they the kind of client you want ?), or maybe just not keeping up with payments. That will determine how you phrase you repeat billing - whehter you stamp OVERDUE in red letters, etc.


2) Since a company is the client, if you don't know for sure perhaps their accounts payable person is on vacation or quit or such, so you might just call and talk to the account payable person and find out if the bill get lost or what. Be prepared to eMail a copy immediately if they say it got lost - in a commonly readily computer format like JPG or PDF. Or fax if youand they both have that capability.


3) Whether you think this is intentional or not will also determine if you bill with interest due on late payment on the last bill, if you have late payment or interest noted on the contract or the invoice.


4) If a large company, then talk to your contact about what the problem with the lawn was - or if no satisfaction there, then the contracting/procurement officer for your contract.

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Now on the lawn care complaint - obviously finding out what their perception of the problem was, whether or not you desire to keep their business, because if there was a problem (real or just in their mind) you want to know to avoid that in the future - with them and with other clients.


Then you can decide whether it is appropriate (though sounds like it may have been a while since this happened so that might eliminate redoing that part of the job) to go back to redo a part of the work (or cleanup up cuttings or whatever their complaint was about, give them a free or discounted future cutting (assuming this was yard care rather than landscaping), discount the bill in question, offer a free additional service (like maybe leaf/trash blow and pickup the parking lot next time or such).


Of course, to the extent you reasonably and financially can afford to, assuming you do not think they are just trying to get something for nothing or go back on the deal, you are better off leaving them at least not upset or with a bad taste in their mouth, because one unhappy former or current client can kill of 5 or more future clients just by badmouthing you - far more if they go online with bad reviews on a website like - oh, say Angies List or Yelp for instance.

Answered 1 year ago by LCD




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