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Question DetailsAsked on 2/22/2018

Getting a "Bad Request" message when I try to register -- help!

I'm trying to sign up, but, when I get to the screen on which I enter my name and address, when I click the Continue button, I get a message that says, "Bad Request! We're sorry, an error occurred when processing your request. Please refresh and try again." I've refreshed and tried again multiple times, to no avail. I can't call customer service, either, because you need to be registered to be able to speak to them, so I'm caught in an annoying catch-22!

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Hello Lagil,


Thank you for reaching out. I reviewed our records and it seems your email was attached to an information account. You should be able to sign up for an account at this time. If you still require assistance, please reach out to us using the contact us form on the website.


Best,


Iann M

Answered 8 months ago by Member Services




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