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Question DetailsAsked on 9/22/2011

Got a lemon of a van for 3400.00 The dealer refuses to fix the transmission and it went out 2 days after buying the van.

The dealer is Stocks Auto of Fergus Falls Mn, The dealers salesman said it could make it to Chicago and back at least 50 plus time and more as the van was in tip top condition. Every time there was a problem and the tranny did not shift we brought it in they reset the computer and said nothing came up but when we took it to a mechanic they said the transmission code came on right away. The sales man by his own admission said I could put some more Lucas in it. How do we handle this??

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Hi Pat,

Josh here from Angie's List. If you're an Angie's List member and you've attempted to resolve the issue yourself, I'd recommend looking into the Complaint Resolution Process.

With that process in mind, I'd also look into your state's lemon laws, as there might be a chance (although slim) your vehicle may qualify. According to the Minnesota Attorney General's office, to qualify as a legal lemon, the vehicle must be less than two years old and/or still covered by a manufacturer's warranty. Lemon laws, in general, typically also allow a dealer or manufacturer to make multiple attempts to fix the vehicle in good faith.

If you find that your vehicle wasn't listed as a lemon before you purchased it or that it doesn't qualify, there might not be much recourse, especially if the vehicle was listed for sale "as is." I always recommend to my friends and family to get a pre-purchase inspection by a professional mechanic and purcahse a vehicle title history check before buying any used vehicle.

Beyond those options, I recommend submitting a review on your experience to Angie's List and possibly filing a complaint with the attorney general's office.

Answered 7 years ago by JP




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