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Question DetailsAsked on 8/19/2011

Hardwood flooring: How can I be sure that I'm getting top quality materials from the factory, not something the retailer purchased online?

The retailer I was working with aroused my suspicion when he said that he was giving me a product at a "cash and carry" rock bottom price, and at such prices he couldn't get involved in installing the product, warranteeing the installation, etc. Why would a dealer refuse to install a product he sells?

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The retailer may be selling you a product that is discontinued. Whenever hardwood is installed if there is a problem it is usually the installer's issue to resolve. This retailer probably does not have a qualified installer. Most flooring installers are sub-contractors thru the retail store, so always ask for licenses and insruance of the installer.

Answered 7 years ago by Ultimate Carpet Care




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