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Question DetailsAsked on 5/19/2011

Has anyone been threatened by a scorned contractor?

I posted an honest assessment of SCS Contracting Group and they phoned me with a threat. These folks have had three, independent bad reviews--consistent F grades.Let me know; I'm concerned about this! userfriendly in Washington, DC

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6 Answers

0
Votes

Take a deep breath and let it out slowly. You indicated you posted an honest assessment - - - that should be a relief for you.

The subject of your post indicates the contractor is suing you and in the body of your text, you indicate it may only be a threat. Which is it? A mad contractor who threatens to sue is one thing - - a suit already filed is something else and you really need to find an attorney for advice if that's the case.

First - do a sanity check...was your assessment factual? If it was, feel good about that.

Second - call your local Angie's List office to be darn sure they know what is going on. They can't represent you, but they have an interest in making sure the purpose of the list is protected and the ability for members to freely share their experiences is maintained. They need and deserve to know and may have some suggestions for you.

Third, gather your review and the ones you cited from others. Make sure you have any documentation that supports your claims and go review the D.C. Bar's Advice and Referral page located at http://www.dcbar.org/for_the_public/programs_and_services/advice.cfm . They won't want to represent you but should be willing to listen to your situation and look at your documentation and suggest an avenue for you to explore to put the critter back in his cage. If they suggest you having an attorney, they likely have a list of members who practice in the area of law that might be relevant. My guess is that they will help you understand how well off you are.

(NOTE: Most bar associations have a similar service. It helps with the profession's need to help within the community and it also helps to soften folks' perception of the profession)

Fourth, take the result of all the foregoing and decide how you want to deal with the contractor. You'll probably figure out that "ignore them for now" is a sane response.

Finally, (tongue in cheek), if their bad ("F" grade) reviews existed before you hired them...

Answered 7 years ago by Old Grouch

0
Votes

Thanks for the advice. Yes, it was a nasty phone call, not a suit that has been filed. I have 2 problems: 1) Whenever I phone Angie's List I get a recording saying they are closed and they will open tomorrow (believe me, I've tried and tried!) and 2) even if one wants to alter a post (because we're all not lawyers and perhaps we could write better) there seems to be no way to change a post once it is made--even by the author! That is a huge mistake on Angie's part. Sometimes people are very upset at the outright abuses by contractors and can write posts that are factual, but perhaps too sharp. One has no idea that it becomes stone--because it shouldn't! All good web-based forums have ways for an author to edit or certainly delete text entered by the author. And if they don't, then Angie should have 24/7 online support, which they don't. That is a very good defense for anyone who is sued, by the way. People should have the right to withdraw posts from Angie's list and leave the whole mess behind--and if they can--I haven't found it yet!

Answered 7 years ago by userfriendly

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Votes

Userfriendly, Your 2 problems will soon be solved! 1) The main office for Angie's List (and their call center) is located in Indianapolis which has just been hit with a lot of snow. Angie's List has been closed for the last 2 days so that their employees do not have to drive in this mess and risk their safety. As soon as the road are safe to drive on again and they open back up, that will solve problem number 2! You can't change the report that you made online, but you CAN change it by calling a neighborhood specialist! You can change the wording or grades on your report, or delete it all together. It's entirely up to you. As the previous post said, if your report was accurate, I wouldn't worry about it. That is what the list is all about. If all contractors got were good reviews, that would really compromise the integrity of the list.

Answered 7 years ago by TSTammy2002

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Votes

Userfriendly,

We were concerned to hear this too! First of all I would like to say that Angie’s List takes this type of situation very seriously. We encourage any member who has a similar experience to contact us and speak to our help desk. Userfriendly, unfortunately in your case we weren’t available for you right away.

TSTammy2002 was right on both points. You can make changes to your reports, however at this time you'll either have to call or email us with any changes you want made. I apologize that we don't currently have the capabilities for members to make changes themselves online. I will certainly pass the suggestion along. And secondly, I apologize that we haven't been there when you tried to call. Normally, our call center is open 6 days a week, Monday - Friday from 8:30 to 5:15 and Saturday from 8:30 to noon. However, due to the weather situation here in Indianapolis, the entire office was closed yesterday (Tuesday) and remained closed today (Wednesday). Hopefully the office will be back in full swing soon.

I hope that helps!

Sarah

Answered 7 years ago by Sarah

0
Votes

Hi there,

First of all, I would like to say that I'm really sorry you have to deal with this. We think this is just awful and I imagine it must be very stressful. We don't encounter this type of problem very often but when we do we take it very seriously. I'm notifying our help desk right away since they handle this type of situation.

I hope you don't mind but I'm sending this message to your email as well in case you don't check the Message Boards again today. We may also try to give you a call if I can get in contact with anyone from the help desk today.

Secondly, I'm sorry that you've had a hard time contacting us during our snow emergency. TSTammy2002 was correct that the office has been closed due to weather. Hopefully we will be back in the office tomorrow at which time I will be sure to get the help desk on your case immediately.

Please feel free to email me today if you would like.

Thank you,

Sarah Resch

sarahr@angieslist.com




Answered 7 years ago by Sarah

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Votes

Sarah,

Thank you for removing the posts on the forum. I have retained an attorney, nonetheless. I've also asked Tim (by email) to send me a copy of the SCS review I had on Angie's List (the one we removed and "retracted") because my attorney needs a copy of it. If SCS does go ahead with the suit anyway, then my attorney needs to be prepared.

I hope Angie's List doesn't get served, but please insure that people have a way to amend their posts in the future. As it is, it is not really apparent (and I'm a technology person!) that one needs to phone in order to amend a statement. It should be interactive within one's private account.

Thanks once again. I hope this gets settled.

Lois

Answered 7 years ago by userfriendly




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