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Question DetailsAsked on 10/5/2016

Home warranty company replaced 28yo ac coil with a substitute part, instead of replacing unit. Is this common pract

It has been over 3 months that my ac problem was reported to home warranty company. Ac company came 3 times before correctly diagnosed, despite the fact I told them on the 2nd visit that the connector leaking was the issue. They had a hard time finding the part. The connector has been leaking and causing damage this entire time. One week ago, ac company finally replaced rusted coil. The part was not the same as the original coil that was being replaced. It took them 4-5 hours to install. AC company also put 2 large holes in ceiling. Company said ceiling was saturated...of course, it's been leaking more than 3 months! AC company says that they are going to replace the secondary drain "out of their pocket" because home warranty does not do this. The original problem was due to a rusted coil primary pan leaking into secondary pan and leaking through connector. Is there anything I can do about the situation and water/mold damage that has resulted because problem wasn't promptly fixed

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Most home warranties have severe limitations that, in my opinion, make them worthless - not taking in account the difficulties in dealing with them or even contacting them !


If the warranty does not say they will replace with OEM (original equipment manufacturer) parts then yuou have an argument with them on it, trying to convince them that using after-market parts is not equivalent to what you had there. Good luck on that - or going to a consumer fraud agency about it.


If pan was leaking (unless integral to the coil) I don't see why they replaced the coil - should hasve just replaced the pan or slipped in a plastic pan with new drain fitting.


As for the water damage - many home warranties do not cover water damage from appliance/plumbing leaks - just the leak repair itself. Check terms - otherwise your Homeowners/Renters policy might cover that, subject to your deductible of course. However, because it went 3 months at least without stopping it they will likely consider it long-term decay and water damage and not cover it. Generally, homeowner's policies cover damage from a "catastrophic leak" like a broken pipe or flooded toilet - but not long-term damage from a slow leak over a period of time.


Going back against the warranty company because they did not fix it right the first time - probably the "Fair" thing, but don't count on getting anything out of them. You could always try filing a damage claim with them for the mold and water damage - but they will likely answer that they do not cover leak damage itself, also they could argue that the leak was on-going before they arrived to they will ague most of the damage preceded their time on the job, etc - I would not hold out any hope of recouping anything on that. Plus, many of those warranties limit any damage claim recovery to the purchase amount of the warranty - probably a couple hundred $ or so.


Ceiling holes - again getting them to bring in drywall and painter contractors to repair the damage can be tough, even though it is part of the repair work. Again, homeowner's might or might not cover it - if enough top be worth filing a claim with them.


On the ceiling - if not sagging or falling apart or spongy, if plaster or drywall might dry out OK and then be painted with Kilz primer to cover any staining and prevent it from bleeding through the finish color coat.


I suspect you will end up (hopefully) getting the leak fixed, then getting a drywall contractor in to fix the ceiling (if textured) then a painter - or if untextured and you do not need a perfect repair - maybe a Handyman to do ceiling repair and painting.

Answered 2 years ago by LCD




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