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Question DetailsAsked on 5/7/2011

How does Angie's List average contractor ratings?

I just looked at one company with 6 current ratings 4 As and 2 Ds. If I figure A as 1, B as 2, etc I come up with 12 divided by 6 equals 2. or a B rating. But your overall rating was A?? Reading the bad reviews I think the D ratings were overly generous, but that's another issue.

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3 Answers

0
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Hi Qwertyui,

First, thanks for your forum post. You pose a good question, which hopefully, I can clarify. Angie’s List members are able to submit reports on service providers who do not do actual work for that member. For example, you call a roofer for an estimate and he/she doesn’t return your call. You could submit a report with a negative grade to reflect that company’s lack of responsiveness. However, reports where actual work is done are weighted more heavily than reports where work is not done, and thus the grade is reflected accordingly. When you view a report on a service provider, there is a section on the report that lists whether or not work was done. Feel free to take another look at the service provider you are referencing and see if the negative grades were for “work not done”, while the “A” grades are for “work done” -- and post your findings to the forum. If your concerns are still not addressed, or if you have further questions, please don’t hesitate to contact me directly through the forum or send me a private message with specific details and I will be happy to assist you further.

Thanks again,

Paul from Angie’s List

Answered 7 years ago by Paul from Angie's List

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Nice platitudes but you still didn't answer the question. How do you average the grades? Are the no work done grades worth half as much? 1/3 as much? or do you just throw them out? Or is it different for advertisers?


Answered 7 years ago by qwertyui

0
Votes

Qwertyui,

I'll answer your last question first. Only those companies rated by our members with at least a "B" rating are eligible to advertise in the Angie's List publication with discount offers to members. Grades for companies that are eligible to advertise are not weighted any differently than non-advertising companies. To answer your first question, grades for work not done are weighted at 1/5th the value of grades for work done. So, if you had five A's for work done and two D's for work not done, the average grade would in fact still be an A.

Hope that better answers your question.

Thanks again,

Paul from Angie's List.

Answered 7 years ago by Paul from Angie's List




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