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Question DetailsAsked on 5/19/2017

How do I let other consumers know of my very negative experience with one of your listed contracters?

The owner of "House 2 Home" home inspections Mark Northrup goes beyond the scope of his CCB license by requiring specific "corrections". A home inspector is to make statements not required specific fixes. On our inspection we were required to install a French drain because "water might get in the crawl space' and install an attic fan because in his opinion it was needed, even though the ventilation was up to Oregon Building Code standards and had past inspection when built in 2006. Even when the facts were presented Mr. Northrup stated "I do not care what the code says". His over reach and opinions nearly killed our sale. I would be very sad if another home owner had to go through what we did. I hope you can place this negative experience on Mr. Northrup's business profile

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You should be able to put a Review (right end of green banner bar above) in Angies List on him - though if he was hired by a home buyer and you were the Seller, I am not sure if they will allow that because you were not technically the "customer". Here is what they say about that - first part implies your review weill be welcome, but the green bar part about real reviews from actual customers also implies that only customers of companies can submit reviews - though how they validate that I do not know if the job did not pass through an Angies List Deal or Coupon.


https://www.angieslist.com/faq/can-i-...


You can also (assuming home inspectors are required to be licensed in Oregon) report him to the applicable state licensing board.


Also assuming he is a member of a national home inspection certification association, you can report him there.


I really feel your Realtor may have dropped the ball here, because like you say the home inspector cannot "require" anything - he notes what he sees and generally for liability reasons specifically avoids specific recommendations for requiring the Seller to take specific actions - usually dropping back on phrases like "I recommend you get further advice from a professional engineer (or plumber or electrician or whatever is applicable to the case) on this issue". The Realtor, on seeing an inspection report "demanding" certain fixes or saying certain fixes had to be made (unless he referenced a mandatory code provision applicable to that particular item like on deck/stair railings or fire alarms for instance), should have advised you that those were just recommendations and the buyer could ask for those items in the contingency list - and that the Seller could accept or refuse to accept those contingency requests as he wished.


Typically "repairs" or "corrections" based on a home inspector's report are presented (wth a supporting copy of the report) to the Seller as a counteroffer withing the contingency time period. The Seller can then negotiate those items to have specific ones modified or eliminated, can agree to do the work items, or turn down the counteroffer - which leaves the Buyer to either submit another counteroffer that is less demanding, or to walk away from the deal.


So - it could be the Buyer and/or Realtor(s) were not up to speed on the way inspection reports are intended to be used. Or the buyers could have been inexperienced buyers and assumed that every item noted HAD to be done - either because they did not know better, or because they wanted to get essentially a "good as new" house even though it wss not new construction. This is a growing trend - to ask for every minor "defect" to be repaired before closing, or even to request upgrades they would like but are not a "defect" - like requesting new appliances or such just because they want new appliances, not because the existing ones are substandard or defective. Contingency demands for things like new A/C or furnaces or roof to replace ones that are functional but near their life's end are common examples of this trend - so Buyer rejections of contingency repair lists are increasing, and house sales are becoming more contentious between sellers and buyers, and most realtors do not want to throttle the excessive demands of some of the their more unreasonable clients. This is also causing an increase in "as-is" or "no contingency repairs unless specifically required by code on preexisting construction" clauses (meaning basically only a very few fire code and railing requirements and defective furnace heat exchanger) in listings.


On the "I don't care what the code says" it sounds bad but he was partly right - his job is to identify potential or existing issues to the client - so in cases where something might be technically to code but still possibly present an issue he might be right in bringing the client's attention to it. An example - I inspected a wood building once which had a very large (250' long) attic. Had minimum code required ridge and eave vent openings which because of the very flat roof and shielding of adjacent buildings from any breezes were not effective in moving the air - so I strongly recommended that powered eave vents/fans be installed - about a $2000 job for that case, even though per code it was technically adequate but in the hot climate was resulting in 160 degree attic temps in the summer, which I felt would be unduly damaging to the construction materials and roof life ! This might be just what he saw - a case where "to code" was not adequate. Ditto with the french drain if he say signs of water entry into the crawlspace or water against the foundation - though in many cases some regrading or ditching/berming to keep the water away from the house might have sufficed in that case, but maybe not.


Anyway - glad you (presumably) made it through closing.

Answered 1 year ago by LCD




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