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Question DetailsAsked on 4/24/2015

How do I drain a Frigidaire Gallery Dishwasher that is not draining? or should I buy a new dishwasher?

I moved into a new house in late February, the dishwasher was bought & installed last October by the previous owners. This dishwasher runs but it does not drain. I have had this problem since March. I spoke with Frigidaire, the manufacturer. They wanted to send out someone to fix it but they told me they would charge me. I didn't feel I should be charged since it should still be under warranty. I wound up calling two different handymen to see what they could do.
Neither men were able to fix the drainage problem. Something does seems wrong with this dishwasher. It's not draining and there is water residue on both sides and on the top even after the it runs a cycle. That much water, plus the lack of drainage doesn't seem right to me.
I would like it fixed fir free or just find another dishwasher that actually works the way it is suppose to work.

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You should have asked how much they would charge, and confirmed if it was still under warranty or not. Though without purchase proof or perhaps the warranty never being filed might make a claim tough.

On the "water residue on both sides and on the top" - if you mean on the outside of the dishwasher, then probably the hose leading to the top spinner inside is leaking - likely a lose connection that should be pretty easy to fix. If you mean inside the tub, if the water/residue is laying in low spots in the plastic, nothing they can do about that - some have sloppy interior design so they do not drain completely out and leave a teaspoon or two of water inside. Should be no problem as long as you use it often enough that the water does not go stagnant.

If you are saying there is a pool of water in the bottom of the tub, first place I would look is to the drain hose - either that the outlet is plugged partly where it connects to the garbage disposal or plumbing under the sink, or more likely the air gapper is not clear (or it does not have one) so when it shuts off the pumpout cycle it siphons water back through the discharge hose into the dishwasher.

Assuming it is not leaking, and that it is forcefully pumping water out into the sink drain pipes when it pumps, do a test run and as soon as it stops pumping out open the door and look inside - I am guessing it will be drained out, but then you will see water coming back in from the bottom. If so, that is backflow through the drain hose and not a problem with the dishwasher, most likely. Way to limit that (there is sometimes a bit ifthe backflow check valve does not close off totally but usually does not come up past the pump into the bottom of the tub) is to limit the length of tubing running to the air gapper to minimum necessary, and make sure the tubing past the air gapper is below the gapper level everywhere so it cannot back-flow from the second section of hose back to the first.

Air gapper generally looks like this usually - top usually pops or twists off so you can check that the incoming and outgoing hoses are clear at that point and notplugged with food debris. When discharging, your should hear the water flowing through it from one hose to the other (do NOT take top off while flowing or water will bubble up all over). If the outlet hose gets plugged, the discharge water flows out the relief opening in the gapper as shown in the photo at the bottom of this first blog.,489106

Google following search phrase and you can find many images and photos of what they look like (both above-countertop and underneath - dishwasher air gapper image

Another thing to check for is that the discharge hose is not kinked, restricting pump-out.

Otherwise, assuming the dishwasher does run through the cycle OK and pump out most of the water I would say the problem is in the hose, air gapper, or check valve- all easy to fix. I would call an appliance repairman, NOT a handyman - probably about $100-150 repair, I would guess- most of that the minimum service call charge. If it does NOT pump the water all out by the end of the pumpout cycle, then probably a pump problem or stuck ball checkvalve at the pump.

However, if you have no confidence, and having sunk a chunk of money into it already, it is a bottom-line machine (about $400) so you could buy a new different machine for something in the $350-450 range plus maybe $50 installation fee - your call, obviously. Has a 1.3 star rating on Amazon (out of five) and some pretty horrendous scathing reviews on the web (including for pump failures in 6 months or so), which is rare for Amazon - so you might consider it a lemon and get a new one rather than paying to fix this one, if you can't convince them to fix it under warranty. Google this search phrase to find comments on it - Frigidaire Gallery dishwasher complaints

My preferences on new machines (unless going very high end) - Kenmore (ones made by Whirlpool) or Roper, and avoid the electronicones if possible.

Answered 3 years ago by LCD

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