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Question DetailsAsked on 3/30/2018

I had a Hvac company check my AC for acooling problem .Company changed the evaorator coil at cost of $1280 .The u.

The unit continued to have problems.Called company to report problem ,they now reported that the condensor coil was the problem and wants charge for $1090 to replace ,Test was run to veryfi.Company did check condensing on first callout.Should they be rsposible.for oversiight?

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Absolutely - unless they can demonstrate that both the evaporator coil and condensor coil were leaking, then if they misdiagnosed and charged you to provide and install an unnecessary evaporator coil they should eat the cost. If they retained the old one they presumably would have the right to remove the new one and put the old one back in AT THEIR COST, but that would be a waste of their money - more labor, plus selling that installed new one as new to another customer would be fraud.


And don't let them con you into paying for the condensor coil replacement, with the promise they will refund the evaporator coil charge to you later. That should be refunded first, or at worst marked as a CREDIT to oyou on the invoice for the $1280, then mark down the $1090 for the condensor coil replacement, with $190 refund due to you.


I would be worried about whether they have it right this time - could be another problem they are not recognizing, so document in writing what is being done, and do NOT sign anything stating that "you want the condensor coil replaced" - if you sign anything it should state the symptoms of the problem you were having (like unit not colling when it runs) and that you want it fixed, not that you are desiring a specific part be replaced.


If they refuse to refund/credit the evaporator coil replacement charge, then time to tell them you will be filing a complaint with the state licensing board and calling the Bond - that should bring them around, though may have to actually do it if they then continue to refuse. And you always have the threat, especially if you live in a city or state with strong Consumer Affairs agency, of filing a consumer fraud complaint against them.


And of course, after all is said and done, an appropriate truthful Review on Angies List and Yelp or similar sites might be in order.


BTW - for normal size house normal unit, say around 2-4 tons cooling capacity, those $ amounts are in the normal ballpark $ wise, both to me and per numerous previous answers to similar issues on this site.

Answered 7 months ago by LCD




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