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Question DetailsAsked on 12/19/2016

I was just charged over $960 for a new draft blower for my furnace. Did I pay way too much?

My ten year warranty expired in March.

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3 Answers

0
Votes

Maybe, maybe not - certainly on the high side, generally around $350-600 for that job.


The blower itself retails for around $100 something for cheap brands - aftermarket or Goodman or such, more like $150-250 for intermediate cost ones, and around $250-350 for OEM Carrier and GE and Nordyne commonly. That would be for a single-stage inducer fan - if multi-stage, can run up to more like $500-1000 range with some manufacturers. And those are retail price numbers - not including the 100-200% markup most HVAC contractors put on the materials.


Labor generally about 1-2 hours for this job including post-installation testing, so about $150-300 typically - more in a few very high cost areas.


So I guess whether you got ripped off depends on how high-cost your labor area is, whether your model has a particularly high-cost blower unit (which these days generally has to be replaced housing and motor and fan and all - the days of motor or fan-only replacement are going out), howlong it took to access and change it out (can take from about 10 minutes to several hours depending on placement for yuour brand), and whether the tech installed an original equipment unit or an after-market knockoff (which makes about a 2:1 difference in parts cost). Only way to know for sure would have been to get bids on the job.


Answered 1 year ago by LCD

0
Votes

I was quoted $389 for the part. The tech told me that the furnace was on the small side for my house size. As far as labor, he was in and out in about 15 minutes and that includes the time it took him to go out to his van for something. I wasn't given an itemized bill yet because he didn't show until almost 5:00pm. When I called today I was told that they would be taking off some of the cost of labor, but then told me that the part, itself, was $590. I'm very skeptical at this point.

Answered 1 year ago by Hfry1972

0
Votes

OK - first, if HE quoted you $389 for the part and then when there said he would charge you $590, back him up on that and make him stick to the $389 number - though the difference is just a hair over 50% so he might have originally told you a list price of $389, then marked it up 50% and rounded up to nearest even $10 multiple to $590. However, first - he should stick to the price he quoted you unless he can demonstrate that he quoted a part number that does not match your unit so he had to get a more expensive part. Also, his markup (whatever % it is) should be put on his WHOLESALE cost of the item (assuming he is getting his parts through an HVAC wholesaler or straight from the manufacturer), not the retail or list price - so $389 is probably about right as a billout price unless OEM equipment from a pricey product brand.


Then the labor: $960-389 = $571; or $960-590 = $370 for the labor portion - either way, his minimum callout service charge for labor should have covered the job INCLUDING going and getting the part (if he had to go get it, rather than have it delivered to him) - which unless you are in upscale CT or NYC suburbs or in the high-priced areas of SFO, NYC, Boston would be at least twice normal scale.


The $370 might add up to double time for night callout at a normal billing rate of $165 - but if you called in during business hours and he did not tell you it would have to be a night call (after his normal calls were done) then he should charge day rate, not night. If he was running late so your job fell after normal work hours is not your fault - in that event HE would have the choice of doing it at normal rate, or of telling you he could not get to it today UNLESS you paid night rates and you would have to put it off till tomorrow if you did not want to pay double time. But that should have been disclosed up front, BEFORE he showed up.


I guess if he is going to present a bill you could see what it says - but personally fi he verbally told you the part and total amounts, I would object immediately BEFORE he gets locked into that number in his mind - both on justifying the change in parts price, and on the high labor charge. If he persists on the high numbers without justification you can swallow, then next step would be talking to his boss or the owner, if this is not a one-man outfit.


Course, sounds like you already paid it - that REALLY puts you in a bad position to object to it now. NEVER pay (or at least don't make final payment) until you are satisfied with the result. Having already paid, you are basically appealing to either his sense of fairness, or under threat of giving him bad online reviews or clouding his license by reporting it to the state licensing board.


Escalation past that, assuming there was no written quote or estimate up front (which is good practice), would be (in excalating order of severity) to file a complaint with the local/state consumer protection agency, file a complaint with the state licensing board, or file a criminal fraud complaint with the police - though obviously the latter is pretty severe for this sort of $ amount.

Answered 1 year ago by LCD




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