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Question DetailsAsked on 5/15/2016

I have a septic tank that holds 1000 gal. I was just billed for pumping out 1200 gallons. Did I get overcharged?

They claimed it was 200 extra gallons but last time it was full it was not. They had a new inexperienced driver that damaged their primary compressor on the brakes when he arrived. They called out another truck but used the original. 4 people on site. Was I being overcharged to pay for their damage to the truck and extra time for the backup truck. It was 200 less last time with the same tank. ???

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talented driver - I can't imagine how the criver could have damaged the air brake compressor unless it was his responsibility to check the compressor oil level or it does not have an automatic moisture filter blowdown drain so he was supposed to blow down manually.


Possibly an overcharge - though the pump, in most states, should have been certified for measurement accuracy by the Division of Weights and Measures or similar sounding state agency to avoid cheating.


If you have had a lot of rain recently, is in rainy/spring snowmelt season so groundwater is high, or your leach field is starting to plug off with old age or root infestation, you used a lot of water in the house just before pumping, or deep watered lawn/trees over the leach field recently, there could have been a lot of free water in the leach field which back-flowed into the tank as he pumped it - and about 200 gallons would be a fairly reasonable amount of liquid in a saturated leach field.


No way to tell for sure - if you have the bill for last time (or can convince them to get it out) you might be able to convince them they overmeasured or maybe forgot to reset the meter on the pump. If they will not go for that, ask them to give you something in writing (on invoice, eMail, etc) that if the next pumping come in around 1000 gallons, they will reduce the next billing by the 200 gallons charge.

Answered 2 years ago by LCD




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