Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

 
 
or
Submit
Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 6/23/2017

IS THERE ANY RECOURSE IF YOU KNOW YOU HAVE BEEN OVERCHARGED FOR A PART TO FIX YOUR APPLIANCE

MY REFRIGERATOR WAS NOT COOLING NOR WAS THE DISPENSER WORKING COMPANY CAME IN AND STATED IT WAS MAIN ASSEMBLY BOARD AND THE CHARGE JUST FOR THE PART WAS 548.00. i WAS LIKE WHAT IM SURE THAT IS 100% MARK UP AND THE REPAIR LADY PRETTY MUCH SAID I WAS CORRECT. I LOOK ON THE INTERNET WITH PART SELECT AND I CAN PURCHASE THE BOARD FOR 249.26 WHICH IM SURE STILL HAS MARK UP BUT I WOULD HAVE BEEN EVEN OK WITH 300.00 BUT 548.00 I PUT ON CREDIT CARD DO I HAVE ANY RECOURSE.

Do you have the same question? Follow this Question


1 Answer

0
Votes

I would say call the manager or owner and complain about the excessive profit on the board and hope he will give you $100 or so refund. [And if you found the part for $249 their wholesale price was likely more like $150-200].


If he initially refuses you could mention you have asked about how reasonable this markup is on Angies List (or Yahoo Yelp, or whatever) to give him the idea, without actually saying so, that they are about to get one or more nasty online customer reviews - that might shake loose some refund, just don't approach it like blackmail or he will probably figure the poor review is a foregone conclusion and just hang up on you.


Unfortunately, you have hit a VERY common thing these days - appliance and equipment companies going electronic not because it will work better, but just for the sake of going electronic - then you find out the parts not only go out far more often (and very commonly are factory defective), but cannot repaired and have to be replaced, and cost a bundle. I mean come on, who needs an electronic reefer or dryer, for goodness sake ! I am perfectly happy with a 30-50 year life on a simple Whirlpool non-electronic reefer or washer or dryer or such, with minimal or no maintenance - I see no purpose in paying 2-3 times the cost for an electronic or front-loading (for washers) machine with a very short mean time to failure and a design that pretty much mandates replacement of multi hundred $ circuit boards and such rather than $10-15 relays (which also tended to last far longer). Just google for the many class action suits on premature failures and short lives of Samsung or LG or such (pick almost any brand).


Then of course, high markups by appliance and equipment repair places and some contractors - the days of 10-15% parts markups have mostly gone by the wayside, and many have discovered the golden egg and are charging 100 or even 200-300% markups on parts (I have seen as high as 500% on HVAC equipment) - so these days you have to ask repair vendors not only their hourly rate but also their minimum service charge (up to around $250 in some areas and companies now) and how time on the job that buys you (used to be 1 hour, now 15-30 minutes or even 0 minutes in some case, but also what their markup on parts is. And get those put on the work order BEFORE work begins.

Answered 1 year ago by LCD




Related Questions


Terms Of Use
|
Privacy Policy