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Question DetailsAsked on 6/2/2017

If the company that installed 30 year shingles is no longer in business, does the manufacturer replace them?

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Generally you have two types of warranties on a roof - the individual manufacturer warranties on the materials themselves, and an installation warranty by the installer - though if you go with the highest-end shingles and pay extra for the warranty, a few manufacturers like GAF offer a combined "Gold" or similar plan covering the entire installation for the design life of the shingles - prorated over time of course.


The installer warranty is usually about a year, occasionally 2-5 years, I think I have seen 10 years only a couple of times from long-time family-owned companies who charge about 50-100% more than their competition but have an unbelievable customer satisfaction record for standing behind their work.


Manufacturer warranties cover only manufacturing product defects or failure to survive claims on the materials themselves, are always always prorated over time (so if say 1/3 the rated life has passed, they only provide 2/3 the value of the replacement product, for instance), are almost always limited to replacement of the defective material ONLY (without shipping or labor) not cash - though some high-end extended warranty plans do cover labor (also usually prorated over time). On pro-rated life plans, they cover the replacement materials - but if say 1/3 of the life is gone by, you have to pay that 1/3 of the cost of the replacements - plus typically shipping and insbtallation. And one additional bite - commonly they charge shipping from their plant, not provide the shingles locally to you - so in many cases getting the replacement shingles (if doing a full roof replacement) is not worth the cost you pay in shipping. Saw one warranty where you had to pay shipping of the replacement tile roofing material if your claim was granted - and it was made in India ! Imagine the shipping cost for an individual small-lot shipment of that heavy an item compared to the value of the materials.


If it has been a fair amount of time since installation so the roofing company installation warranty would be expired (even if you could find the successor company, assuming it was bought out including warranty liabilities, not just faded away), to file a roofing manufacturer claim you would likely need to find the original info on the installation showing the exact brand/ installed (like on an invoice), hope the warranty was filed with the company at the installation time (many will not honor their warranty if it was not registered), hope it was installed byh an authorized installer if the warranty requires that like many gold-plated warranties and even some regular ones do, and with some companies you have to still have the bundle labels with the manufacturing code on it (like everybody keeps those for 30 years). You can see it can be an uphill battle in many cases even to be able to convince them you are entitled to warranty coverage - and of course many warranties are only good to the original owner, or have to be transferred to a new owner within a certain amount of time (and sometimes when a nominal payment) when the house is sold to still be valid. I have seen several good only to the original owner - so the manufacturer is counting on most warranties being void after about 3-8 years as people move around - really reduces their warranty liability.


And of course this is assuming the company has not gone bankrupt since the roof was put on - many roofing manufacturerslike Owens-Corning have gone through bankruptcy in the past couple of decades and zeroed out their warranty liabilitiy even though the company is still in business post-bankruptcy.


Then you have to convince them the shingles are flawed - because the normal response with many manufacturers is that it was faulty installation, unusual conditions, extreme weather, etc that caused the failure - not a product defect.


Also google the brand and of shingles (assuming your shingles are going) combined with the words "class action suit" or "claims" or "recalls" to see if there is a recall or class action suit for that product - there are a LOT of them out there these days on shingles and a couple on galvanized flashing rusting out in just a few years, and one I have seen on aluminum flashing and gutters corroding out in short order. You might luck out on that.


You did not say how old your roof is, or what the problem is. If you want an independent opinion of your situation, if you post a couple of photos and the age of the roof and I will give my 2 cents worth about whether it looks to me like a shingle defect situation or not. Use the Answer This Question yellow button right under your question, and on the Answer Question page that comes up after you hit the button, the leftmost yellow icon at the top of the reply box allows you to post pictures on this thread. GIF, JPG, PNG formats allowed.

Answered 1 year ago by LCD




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