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Question DetailsAsked on 5/11/2012

If you purchase a deal which then expires, can you use it for face value?

I had purchased a deal for house cleaning and, after purchasing it but before using it, I had two surgical procedures to my neck which left me incapacitated and unable to leave the bed without my husband's assistance. The timing worked out (in a way) because he had been laid off of work.

I purchased a 2nd coupon from the company for the house cleaning. The company asked me if I wanted to purchase 2 additional hours for a reduced price of $55 plus tax. I requested that they apply the face value from the other coupon (which I had paid $50 for) towards the $55. I was told, "no" and the responses went from friendly to very cold. No more discussions.

Should I lose all of my $50 due to surgery which went wrong?

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2 Answers

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For questions regarding Big Deals, call us at 1-888-944-5478 or e-mail us at memberservices@angieslist.com.

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Answered 6 years ago by Katie J.

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There really is nothing to say here, but a resounding NO! Regardless of the circumstances. The cleaning compaines response to your situation is just plain bad business! If the deal expired due to no fault on your part, they should have honored it without question. Clearly no one wants to give out anything for free or they would be broke, however, in your situation, or any similar one, the only right thing to do would be to honor the deal and even go as far as to offer you any discounts that they could.

I am truly sorry for your experience. As the owner of a cleaning company, I take offense to any other company that treats its clients so poorly.
I guess they must have forgotten 2 very important things in business: 1) Every person will tell 7 other people of their experience good or bad. Those people will tell 7 others, and so on. and 2) Angie's List! :)

Regards,
Julie Dill
Maid4u Cleaning

Answered 6 years ago by imajewel




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