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Question DetailsAsked on 5/8/2014

Is it okay for a service provider to give an additional discount for a "good review" on Angies List?

I was told I would get an additional 10% off my price if I wrote a good review on Angies List and this was even before the work was done. That doesn't seem right!

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2 Answers

0
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Bribes like this are unethical. I would avoid that business. Many of their reviews on AL may be pumped up.

Answered 5 years ago by Guest_9538364

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Hi,
This is Leah B. in Member Services, happy to help!
We take the integrity of our List very seriously. Businesses may certainly encourage their customers to join and submit reviews on their service experiences. However, businesses may not purchase memberships for their clients, or provide any "perks" for leaving a review such as free or discounted services. Our goal is to avoid any hint of quid pro quo. When we find out that a company has done this, reviews from these members are removed.
We encourage our members to let us know right away if a provider offers them quid-pro-quo, and thank you for bringing this to our attention. One of our specialists will be contacting you directly to make appropriate follow-up so review integrity can be protected.
Please let me know if I can provide any additional assistance or information. You can respond by submitting a new answers as a response in this Q&A, email us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Answered 5 years ago by Member Services




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