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Question DetailsAsked on 8/1/2013

Is www.ecyclebest.com a reputable company

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26 Answers

Voted Best Answer
4
Votes

They are a scam and don't fall for it like I did, which I regret! Now i'm out to warn others against sending your old devices aren't stolen from these guys too! They flood the web with what appears to be legitimate reviews and articles but they are all fake, part of their scheme. They'll seem to beat the competition, spam you till you mail in your device, route it through some fake Indiana distribution center to kill time, and then you'll get an email that says to contact them. If you ever try to call, you'll never get through to a live person because they intend to keep your device forever without giving you a dime. They also go to www.cashforiphones.com, www.cashforipads.com, www.cashforsmartphones.com, www.cashforlaptops.com and www.cashforberrys.com. There are real companies that take old devices but this one is an absolute SCAM!

Answered 1 year ago by kyw

0
Votes

I presume you have searched the list to see if reviews or ratings on them pop up ?

A good quick and dirty way to check out a company is to google their name with complaint added on, like this - ecyclebest complaints

If they have any significant number of complaints against them, the first page of results will be filled with them, and complaint and scam logging sites will have articles on them. In this case, the first page comes up apparently clean - a good sign. Proceed with your investigation from there with BBB rating, etc, but unless they are brand new, it is rare for complaints to not pop up using that technique.

Answered 1 year ago by LCD

1
Vote

No, they are not. In California alone hte Better Business Bureau has ore than 300 complaints against them. They use their own domain and make up "fake" subsites so when you google the company, it display all these results were customers rave how goog they are but when you look at the URL - it's all their own domain.

They quoted me 175.00 in a 32 GB Samsung Galaxy SIII and 180.00 on a 32 GB Galaxy Note 10.1. That was already low ball. Both items were 6 months old. I sent both items in their original manufacturer boxes with all the accessories. Both items had been in protective sleeves from Day one. For both items I even sent the protective sleeves with them, for the note it was one that allows it to stand etc. I thought that was pretty nice of me.

Took them more than 1 week aver they received it to admit that they had gotten it. You try calling them - you'll never get through. A male announcer will tell you that there's heavy call volume and you are only left with the option to leave your number and someone will call you back. If you keep staying on the line, it disconnects you after 1 hour so you have no other option.

After 2 days they finally called and claimed that the items were not in prestine condition, had scratches and they supposedly did not receive them in the original boxes with accessories. They claimed they were in used condition with scratches and they offered 160.00 for both items.

I asked for both items back and told them that I am an attorney and have credible witness to attest in what conditions the items were and also of all the accessories and original boxes and that I also took photos of all before I shipped.

Then I was told they would "re-evaluate" and had to ask "the manager".

The next day they came back and quoted 220.00 for both items.


STAY AWAY FROM THIS COMPANY. THEY ARE A TOTAL FRAUD AND RIP YOU OFF!!

They will lure you with high bids but once they get your stuff, they will low-ball you and try to rip you off. Similar companies are not much better. When you ship the items, they come with the same scam and when you ask for the items back in the condition they were - all they will send back is your phone/notebook, in an envelope with bubble wrap. You won't get your original boxes or accessories back. They will tell you "we don't keep the accessories or boxes the customers send".


I think a TV station should to an investigative report on those scams. I notified my local TV station, I suggerst you do the same.

Answered 8 months ago by Schlumfina

3
Votes

Total fraud. Offered $163 PAID $25. Gallaxy s3 in good condition with 2 good batteries and both chargers. said they would call with final offer but nevr called or emailed with offer just sent $25 to paypal and won't respond. Phone has been disconnected. All fake positive reviews. All real reviews are negative.

Source: Jack of Arkansas

Answered 7 months ago by Jackboards

2
Votes

I sold ecyclebest my iphone 4s 16gb from sprint which they quoted me 123.00 for. Whenni recieved my check it was for 18.00. I then called customer service and they stated "the market dropped" eventhough you can go to their website and get the exact same quote for 123.00 today. They then said they would mail me another check for 40.00 because I was not happy. I decided to contact the better business Bureau and they resolved the issue by getting me another check for 65.00 which will total 123.00. They are a scam I will never use them again.or refer a friend with their bogus 10.00 gift card they send you. Stay away.

Answered 7 months ago by texasgirl85

1
Vote

Beware this company. They will rip you off. They promised me 100.00 for my iPhone and only gave me 10.00. When you try to contact them, you only get a recording.

Answered 7 months ago by aneasbitt

2
Votes

they are actually a huge scam!!! They quoted me 300 dollars. I got 46 dollar check. No one in customer service will answer you, they just keep you on hold for hours (litteraly) My phone was a brand new Samsung Galaxy Note 3. 800 dollar phone. Stear clear of them, they get you by giving you a high quote and then sending you what ever they think they want to. i will be filing a complaint and claim against this company.

Answered 6 months ago by tdufffee

1
Vote

RIPOFF! Pure bait & switch! I was quoted $357 for my ATT iphone 5s. This was a flawless condition device that was repacked in the original box! and sent to them. The email address was transposed and my payment was lost...imagine that! Two months later I finally after multiple messages get a real live person. He confirms the error and says payment will be sent to my paypal account. I confirmed the amount! Next day I see $55. Then I spend two days leaving unanswered messages. Finally I get Monty Hall who want to make a deal because he sees more value in this item! AND he says the market has fallen on this particular model. Crock of crap! He fianlly gets up to $225. But only after he states he cannot exceed $200. DO NOT USE THIS COMPANY! YOU WILL GET RIPPED OFF!!!!!!!!!!!!!!!!!!!!!!!!

Answered 6 months ago by Hunter001

1
Vote

NO! IT IS NOT! I went by both your and cnet's stating this was a reputable company and am still fighting to get my phone back. They are a total scam and according to the Washoe County Sheriff's Dept in NV where they are located, there have been more than 230 fraud complaints about this company filed in the past month from all over the US. C-net has retracted their recommmendations. Enough said.

Answered 5 months ago by campcop1

0
Votes

COMPLETE RIPOFF!!!! I was quoted $180 for a very new, hardly used Win7 laptop. My sister only used it a few weeks and got $24!!!!!!!!!!!!!!!!!!!!!!!!!

And good luck getting a hold of them. On hold for hours.

Email you do get a response but you have to go through customer service which ends up being on hold again.

Very upset. Don't do!!! Trade it into Amazon or other trading places or sell on ebay.

This is very upsetting!!!!



Answered 5 months ago by Guest_95118003

0
Votes

Absolutely NOT. On 8/17/14, I mailed my Samsung S3 that was in fine working order, no

scratches along with a charger and case to them as promised. They had quoted me online

$133.00 trade-in. 4 or 5 days later I received a $20 check and a thank you letter. I have

been trying unsuccessfully to reach them by phone to explain where my other $113 is, and

have been put on hold after a recording where no one answers. I am very upset at this act

of fraud on the public, and will be contacting the attorney generals office (fraud division)

to see if they can help.

sincerely Jim Brown

407 682-5883

Answered 5 months ago by Guest_9479634

0
Votes

I used this company and will never use them again. No one should. My experience was awful. They will quote you a high price to get you to send them your electronics. Then they turn around and give you pennies on the dollar. Then you have to spend weeks to try and contact them and negotiate a better deal and you end up with a few more dollars. USE THEM AT YOUR ON RISK.

Source: own experience

Answered 5 months ago by matt305w

0
Votes

Hi,

This is Leah B. in Member Care. Thanks for your interest in Angie's List!

We'll be happy to help find top rated providers, but it doesn't look like you have a subscription to the List yet. You can join by visiting www.angieslist.com or by giving us a call at 1.866.783.2980. Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays. If you join online, you can save 20% on an annual plan by using the promo code ANSWERS.

Thanks for your question and we look forward to assisting you!

Answered 5 months ago by Member Services

1
Vote

NOOOOO!!!!!!!! They are rip off artists. I sent them a phone that was 3 weeks old, I took it out of the box and put it straight into an otterbox case. It still had the protective film except for on the screen, and they try and tell me that the phone had heavy wear on it after less than 16hrs of use and sent me a check for 27 dollars after an initial quote of 173 dollars. Then they tell me that they can not send the phone back because I did not answer an email that didn't tell me the new price, just that my check had been shipped. I for one wil never use this company or any affiliates it may have and I strongly reccomend that no one else does either

Answered 4 months ago by dj226918

0
Votes

NO!!!!! Ecyclebest is a scam. They offered me $350 for 3 devices. When they got my stuff they offered $72 and refused to return my stuff. Also, they won't take email to request a return. You have to call a paid phone line and sit on hold. They never answer and charge you for waiting.


Avoid these guys at all costs. There are complaints, lawsuits, and federal fraud investigations pending against them.

Answered 3 months ago by Goldenhawk

0
Votes

A class action lawsuit is in the process. However, the more information we can gather the better. Please submit all of your information/situation to jld@kbklawyers.com


They (ecyclebest) depend on us just "letting it go" and not putting any kind of effort into making this right. At some point we need to take a stand and not let them bully us any further. Please contact jld@kbklawyers.com and submit all of your information and explain your experience with ecyclebest.

Source: Concerned in Arizona

Answered 3 months ago by ToddLatel

0
Votes

STAY AWAY FROM THIS COMPANY!!!!!! I made the same mistake as others and got scammed! I'm just pre warning the public don't get ripped off by this company. Please don't make the same mistake i did and lost $250 in the deal and they sold my iphone before we even agreed on a price! Please stay away from them!!!!!!!!!!!!!!!

Answered 2 months ago by Ricker

0
Votes

This company is a scam. They told me they would pay me $80 for my laptop. I was also told if I was unsatisfied in any way they would return it at no cost to me. Now they offered me $6. When I wrote back, both directly and through their website, as well as called multiple times, I cannot reach anyone. They have stolen my property and refuse to return it. I have filed a complaint with the BBB, as well as a theft report with their local police department. This company is stealing from people and giving false advertising - stay away!

Answered 2 months ago by bebe1cal

0
Votes

No they are not.They quoted me $213.00 for a New Samsumg Galxy S4 and sent me a email saying after the inspection that I was owed $34.00. I called and was on hold for 25 minutes nad finally spoke to a guy and told him I wanted my phone back and he said since it was processed already I would have to talk to Purchasing Dept and transferred me and I stayed on hold for 15 minutes and a recording came on and said I have reached the dept after business hours and to call back.It's was 12 in the afternoon.

Answered 2 months ago by Southerngirl78

0
Votes

Absolutely a scam. They quote you a high amount and then offer you little. You cannot get through to them to request your telephone back. They hide from you for the three days that you can refuse their offer. They are cheats and dishonest. Never do busainess with them.

Answered 2 months ago by thomasyork

0
Votes

Looks like a total scam. Sent in my Galaxy 3 a month ago and they responded it was on a lost or stolen list. Verizon said absolutely not! Their customer service line is always busy. There is no way to comunicate with them as they will not respond to emails. No way to even get the phone back.

Source: Dale C

Answered 1 month ago by DaleC

0
Votes

I IMPLORE you to AVOID this company and all of the other names this company goes by, ECycleBest, CashForLaptops, CashforIphones, and the list goes on. It is as others have responded... They give you an initial estimate and then, after they have your device, they offer a tiny fraction of that estimate. I sent them an iPad 3 wifi only 64gb in black that was in good working order, never had any issues and also the original charger and a camera accessory kit I had purchased separate at the Apple Store when I purchased the iPad. They gave me an estimate of $233 for the iPad and charger alone. A week after receiving the device from me they sent me an email saying they had "good news", they were going to pay $36 for my device. As you can imagine, I was not happy. I have told them I want my device and its accessories back as soon as possible. I had not read these reviews beforehand and now feel I was duped and swindled. Now I am writing this to hopefully help others, like you, from also being duped and swindled.

Answered 1 month ago by iPadcm

0
Votes

Warning! Warning!! Do not fall for what others are calling a bait n switch tactic that Ecyclebest practices with its customers which will leave you fuming and angry that you ever did business with this company. Here is a brief summary of my experience. The initial contact and procedure to get my Iphone 4s purchased by Ecyclebest was all professional on their website. Constant emails were then sent to me reminding and rushing me to ship my phone as soon as possible to them and time is of essence. Emails were so curtious and pursuasive again reminding me that cash is waiting to be payed out for my near perfect phone which was quoted online at $129. Wonder why they were so anxious? But once they got my phone that's where the profesionalism and courtisy ended and all went to hell. What followed later was a requote at $16 and if i wished to decline that offer I had 3 days to contact them by PHONE. Ha! first off you will have the hardest if not impossible time getting someone to answer your calls and if you do be ready to be met by a rude person who will quickly transfeer your call even if you try to stop them....Oh and here is another catch...YOU WILL NOT AND CAN NOT GET YOUR ELECTRONICS RETURNED. According to Ecyclebest the act of shipping your electronics to them constitutes the right for them to keep your items. So forget the other fine print that says items will be returned to you if you choose so within the time limit. All in all I felt violated and duped by this company and even giving them the story that at $16 I wish to give the phone to my father instead who is ill and in a health care facility so an Iphone even if a 4s would keep him entertained and a means to keep in touch with me....guess what? Went over Ecyclebest heads and didn't matter.

Source: personal experience

Answered 1 month ago by bobafishing

0
Votes

No, I would never use them again. On the website, I answered the questions accurately, stating that the motherboard was not working and it did not power on. They offered me $72. They actually paid me $14. I tried to decline it (since I have used other services for the same type of non-working laptop and was paid exactly what they promised to pay). They did not allow me to get my laptop back.


There are some great services out there, but this is not one of them. Fraud alert!

Answered 28 days ago by rrapkins

0
Votes

Run! Don't use them! ecyclebest is NOT a reputable company! Quoted $133 gave me $21 for my Samsung S3.

I contacted them and they said they would respond in 48 hours which they did not. I then called them (since they hadn't contacted me) and they said the 3 days period to resolve had expired. They were not customer friendly and my experience with Gazelle was much better.

Answered 20 days ago by moodytx

0
Votes

DON’T DO IT! cashforiphones.com – ecyclebest.com – cashforlaptops.com - I was trying to give them the benefit of the doubt from all of their bad reviews. I even called in before to make sure they would give what they offered and was told that if I described it properly that they would for sure, $203 for the iPhone 5 32GB and $171 for the iPhone 4S 32GB. Low and behold after lots of automated phone calls and automated emails telling me time was running out to get the phones sent in (as they were on their way) I got an email offering me $9 for a full functional and looking like new iPhone 5 and $8 for a full functional and looking like new iPhone 4S. An email arrived on Thursday evening saying that I had 3 days to deny the offer but I had to call in. I promptly called in the next morning and after long waits on hold and transfers I finally got to someone. And guess what – she said that it had already been processed and the $10 and $8 would automatically be paid through PayPal. I called her bluff and said I wanted the phones back and after much arguing back and forth she agreed to start that process. After that I continued to get automated emails/phone messages that I still have time to accept the $8 & $10 for my phones. I had called to see if my phones had been shipped back but they keep telling me that it is in the process. Four days later still phones or confirmation that they have been sent back. I have called in (with a message that they are having high call volumes) and finally got to someone and asked to speak to a supervisor. Guess what, on hold for a long time to tell me that a supervisor was not available, and that one could not call me back. She said if I had a complaint to go to their website to file it. Well I’m not going to file a complaint with them I’m going to go other avenues as they don’t care.

I would be embarrassed to work for such a company and don’t understand how someone like this can stay in business. I don’t know why I would even waste my time to point this out on such an unprofessional company that to me are scammers. . But, if it saves someone else from being scammed then I am happy for taking the time to write this. I have used gazelle in the past and have been paid what was quoted in a professional and courtesy way.

Other Domain names used - mobile.cashforlaptops.com ecyclebest.info ecyclebestreviews.com truthaboutecyclebest.com ecyclewireless.com iloveecyclebest.com brokeniphonedepot.com ecyclebest.net ecyclebestcares.com mobile.cashforiphones.com mobile.cashforapples.com cashforsmartphones.com cash4laptops.com cashforiphones.com cashforipads.com iphones.cashforiphones.com cashforberrys.com mobile.ecyclebest.com m.ecyclebest.com mobile.cashforsmartphones.com cashforapples.com cashfortabletpcs.com sellaniphone.com selloldipad.com mobile.cashforberrys.com

Answered 9 days ago by skiddut

0
Votes

ABSOLUTELY NOT!!!THEY ARE TELLING ME ONE THING,MY EX-PHONE COMPANY-ANOTHER.MY PHONE IS IN MINT CONDITION,AND THEY ARE SAYING THERE IS NO VALUE TO IT,BECAUSE MY ESN # IS BAD!TOTALL BS!THEY ARE JUST TRYING TO KEEP IT BECAUSE OF THE IMMACULATE CONDITION THAT MY PHONE IS IN!NOW I HAVE TO GO THROUGH THEIR PURCHASING DEPT TO TRY TO GET MY PHONE BACK

Answered 9 days ago by katsiarynacr




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