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Question DetailsAsked on 6/7/2011

Just Like New Refinishing, Indianapolis

I hired Just Like New to refinish my bathtub. It was a horrible experience. The acid used to clean the tub tarnished the hardware which was an accident, but if they had bothered to tape paper more that 12 inches up the tile it wouldn't have been a problem. A hair was left in the finish and when I asked why it was there was told "It must have fallen in" with no offer of fixing it. After he left and further inspection I found a huge run in the paint. The guy came back and fixed that and the hair, but after he left again I found a stain on the carpet. I have spent many hours in my bathroom over the last few months working on tile, paint, plumbing, etc., and there was no stain prior to the tub being re-finished. He came back to get his glasses that he left and I asked him about it and he said it wasn't him, or his son that he brought along on the job. I was going to have the carpets cleaned anyway and the stain did come out, but I just want to let other homeowners know what a lazy, marginal job this company does. They left an empty roll of tape and the punchouts from their non-slip flooring template on the floor of my bathroom, didn't even bother to clean up after themselves. That should be all you need to know, lack of effort and unprofessional.

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