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Question DetailsAsked on 5/4/2011

Nightmare flooring installation

After checking Angie's list and getting three estimates I contracted to have a tile floor approx. 200 sq. ft. installed. One day he called and had babysitter issues. Another day he forgot his compressor and started around noon. Another day he left for lunch and was gone for three hours because he made a 25 mile trip for supplies. He ignored our wishes on how to meet the transition between the laminate flooring in our dining room. We discussed it at length and he subbornly grouted between the transition. We asked him why he didn't follow our directions and said he didn't like the way it looked and did it his way. He damaged a section of our laminate flooring. He said he would fix it by jerking out that piece instead of doing it the right way. He called the Tile Shop and the manager came down with him to analyze the situation and take samples. He told the tile contractor the grout was mixed wrong. We tried to tell him there was a mistake when we found out he only used 25 lbs of grout and an entire gallon of flex admix. We had the materials left and our receipts of our purchases since we supplied the materials. His helper did the grout and followed the directions for unsanded grout. He started criticizing our house construction. The substrate was good because I refused to let him install the tile over particle board and luann when he suggested doing so. I paid for a good solid substrate. He brought someone else with him that was NOT the man who made the mistake. He claimed he had a half gallon container of the admix to prove he mixed it correctly... a lie. My husband threw away the container they left here with a few ounces left in the bottom. The manager from the Tile Shop was great. He pointed out that if they mixed it right, how did 25 lbs. cover 200 sq. ft. He continued to argue and deny his mistake. I was angry and it took self control not to request that he leave my house. The report for the grout analysis will be in tomorrow. I won't let the contractor back in my house. The manager from the Tile Shop told him he would get someone to fix the problem for us even if it isn't his mistake. I will post a rating and my experiences on Angie's List.

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Unfortunately, this is what can happen if you are not checking out all options. Many professional remodeling remodeling companies do have "handyman services" as part of what they do. It's worth checking out and really understanding the company's process and procedures -- as well as warranty services. There is a huge difference between a professional remodeling compnay and a contractor/installer (one man show, for example). With a professional remodeling company, all work is guaranteed, schedules are confirmed and you will get what you ask for at about the same price as an individual contractor/installer would charge. Tile is not something that can be easily corrected -- especially once the grouting is in place. Most tile shops use the contractor/installer method rather than a professional remodeling company. Plus, a remodeling company can probably get the same tile at the tile shop, at the contractor's discount and provide better service and correct installation the first time. That has been my experience.

Answered 7 years ago by jessiekoda




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