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Question DetailsAsked on 1/8/2018

REFUND THE $9.99 THAT YOU TOOK WITHOUT MY AUTHORIZATION. I SIGNED UP FOR A FREE ACCOUNT...........................

I TRIED EVERY NUMBER ANGIE'S LIST PROVIDES TO THE PUBLIC. I TRIED SENDING AN EMAIL, BUT I DON'T REMEMBER MY PASSWORD, AND FURTHER DON'T KNOW MY PASSWORD. SENT A PREVIOUS EMAIL WITH NO RESPONSE. THIS IS TOTALLY UNETHICAL FOR A BUSINESS. YOUR BREAKING THE LAW......... NOW I'M UNABLE TO SEND THIS TO ANGIE'S LIST BECAUSE YOU ARE HAVING DIFFICULTIES WITH YOUR SERVER???????????????????????????????????????????????

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Asking this in the Ask section is not about to help you - member services does not regularly monitor or respond to items here - this forum is basically intended for contributors to give answers to people about home maintenance and construction and services issues they may have.


If you sent them an eMail demanding refund (and hopefully to remove your card info from their system as well) at memberservices@angieslist.com, and did not get a confirmation within 2 business days (they are closed weekends, so it sounds like you have not given them enough time to respond), then after a 2 day wait without response or crediting back to your card I would contact your credit card company (or bank if on a debit card) and tell them the charge was not authorized and you want it removed. For your objection to be "legal" you have to send it in writing per the procedures on the back of your statement - but the initial claim can be started by phone. They HAVE to, by law, refund the charge while they investigate - at leat unless you live within 25 or 50 miles as I recall, of Angies List headquarters - which at leat till recently was in indianapolis. Might have changed with their recent buyout.


If you really wanted to get nasty, you could contact your card provider's fraud unit and report this as credit card fraud - but normally that means them issuing you a new account and card, so all automatic payments and online vendor stored card info would have to be reestablished with the new number - a lot of hassle for you maybe.

Answered 10 months ago by LCD




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