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Question DetailsAsked on 6/5/2011

Should I have to pay 50% upfront when for new carpet ?

We found a local carpet store, the guy came gave us an estimate, but they want 50% of the estimated charge upfront as deposit. We don't know if this is the usual thing, it just makes us a bit wary, although they are BBB members. Maybe it is a regular business procedure but I just wondered if anyone else had this experience & if you paid the upfront charge, did everything turn out ok.

Thanx for any advice, I'm new to the message board[:)]

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7 Answers

0
Votes

Good advice from Old Grouch. One thing I might add...check around with other carpet stores and see what they say. If you check with at least 3 companies you should have a pretty good idea of what is reasonable.

Good Luck!

Answered 7 years ago by Sarah

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The stores I know where I live don't charge a deposit ---also, 50% sounds high...even if the money is to pay for materials, it is best to avoid paying for "labor" until the work is done if possible... (I hope it works out well...)

Answered 7 years ago by ruti7

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Hi -- I've not yet worked with carpet companies (although I'm soon going that route for my basement) but I have paid landscapers, window companies and painters 50% upfront. I've never had any problems.

Answered 7 years ago by sfthomson

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The 3 times I have purchased carpet over the past 8-9 years that has been the deal.

Answered 7 years ago by PamW

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Hi Grinz,

Here's an additional word of advice that I often hear from Angie. You should make sure that the 50% upfront cost is just for materials. You should also ask to see a receipt (as proof of purchase) from the supplier showing that the carpet has been purchased and paid for.

I hope that helps!

Sarah

Answered 7 years ago by Sarah

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I paid the whole bill upfront, but I bought from Expo so I knew that they were not going to skip town with my money. But I had a really bad experience. I did not know that they were going to subcontract to people that did not speak English, and to make a long story short, they smeared blood on all four walls of the room, one of my pets ran away because they left the door wide open the whole time (not just when they were carrying stuff in and out), and they broke an almost new Dyson Animal on me. So my advice, even though it is a month after your inquiry, is to make sure exactly who is coming to your home (I found that they really can't control the workmanship of subcontractors) , make sure the padding you paid extra for is the padding they install, thoroughly inspect every single inch of carpeting after it is installed and before you sign off on anything, and make very sure that whatever stamp or signature that they use to mark that the bill is paid is very legible. My husband bought a strip of wood from Carpet One several years ago and whoever stamped the "paid in full" didn't do it correctly. It was obvious to me that it could only be a PIF stamp, but we suddenly got a collection call a year later. So we had to drive over there with the receipt. Then we got another call a few months later, and then a year later. It didn't stop until I finally lost my patience with them.


And if this shows up as a repost, I apologize. I'm still learning how to post.

Answered 7 years ago by Skwirl

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We're all new to the message board....some of "us" just talk more than others.

Don't know about your specific carpet company but there are some companies working on a thin enough financial cycle that they get the cost of goods up front and pay for the product when they order it. When the work is finished, they collect the balance and that pays for the labor and any misc. costs.

Other businesses are just tired of chasing their money when the work is finished and take the 50% avenue to make the scales somewhat in balance.

Have you checked the company for their BBB standing? Have you pulled a report on them from Angie's List?

Read your contract or sales agreement very closely to be sure you know what happens to that 50% if you or they cancel.

Good luck 'n let us know what happens.

Answered 7 years ago by Old Grouch




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