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Question DetailsAsked on 5/1/2011

Unhappy with Plumbing Co in So AZ

AHS assigned us Rite-a-Way Services Inc. in the Tucson area. The cleanout between our house and the septic tank became clogged Saturday and now we are limited in our water use until someone comes and clears it out. This means we are trying to not flush the toilet much, we can't shower, and I can't do laundry because it is coming out of the pipe into our side yard next to our bedroom. It smells like something died under the house. We have AHS house insurance and so we called them and they called a company here in southern Arizona. We were supposed to see someone from the plumbing company today (Monday) between 10 am and 2 pm. Needless to say, no one showed up and we did not even get a courtesy call to say they would be late. When we called around 4:30 pm the person answering the phone for the plumbing company said the serviceman will be out in 2 hours since he was on the other end of the county. When he did not show up by 6:30 I called the plumbing company again and the person answering the phone actually lied to me saying that AHS took away the service call that I should call them. I called AHS. They told me the plumbing company called AHS and turned the call down. So, it is now going to be another day, hopefully no longer, before someone comes and even looks at the problem. It must smell really bad because - honest to goodness - vultures keep circling our yard. I don't know if I am allowed to list the name of the plumbing company here, but I know I will not ever call Rite-a-way Services Inc as they are unreliable and discourteous.

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