Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

 
 
or
Submit
Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 4/10/2016

Vendor seems to have disappeared? What to be done?

Southern Grace Exteriors was an A listed roofer for my area. They seemed to do a good job until we had heavy rain. The first leak was in September of 2015 (three weeks after completion.) The owner and son came back and resealed the roof line. A few weeks ago we had another leak appear. This time there is no answer at the number. The voice mail is full, and we attempted to contact through e-mail. Puff...Gone.

Last week I checked and the vendor was still listed on Angie's List as an A vendor. I left an e-mail posting on your website hoping the contractor would contact me. There was still no response and the vendor listing was pulled from Angie's List. I spent $4400.00 for a repair on a 15 x15 ft. small room roof repair based on an Angie's list recommendation and I have leaks.
What do I do? Will Angie's list help us out?

Thank you,

Robin Miller

Do you have the same question? Follow this Question


2 Answers

0
Votes

Yeah - new listing with no reviews on AL and detailed data not filled in by vendor on the profile, and website is largely non-functional. Here is the contact info off the webpage -


http://www.southerngraceexteriors.com...


Yeah - "they seemed to do a good job until it rained" ... that is the acid test. Considering they took you for $4400 for not more than a 250SF repair, which would normally run about $5-7/SF (assuming normal composition shingles) or $1250-1750 for total reroof (more like maybe $1500-2500 if sheathing had to be replaced too), I can see why they would not want to come back - probably figure they got all they could out of you.


Hopefully they provided a written warranty - or google to see if home improvements/repairs in your state have a mandatory warranty period. If either is true, IF they were bonded contact the conding company about calling their bond and having the bonding company get it repaired by another contractor - or I would consider maybe demanding a reroof if you have had two leaks shortly after reroofing (assuming the repair was a reroof rather than repair).


You could also check with the local building department permit clerk to see if they are p[ulling building permits still - might be able to give you new contact info. Ditto to the local or state Business License Department - they should be able to give you the most recent contact info they have - or tell you if their license has expired.


As to what AL can do to help - if you are the proper class member, their guarantee program might help you - contact Member Services to see if this applies, but my understanding is that only applies to Deals.

Answered 2 years ago by LCD

0
Votes

Hi,

This is Nick R. in Member Care. Thanks for your question. I'm happy to help!

I’m very sorry to hear about your difficulties with Southern Grace Exteriors and for any troubles accessing their profile. We’d really like to get this information to our other members and appreciate you letting us know. I have sent a follow up to your email on file to help you access the Southern Grace Exterior’s profile to leave a review.

I also want to advise that your membership absolutely qualifies for a program to help resolve complaints. You can find out more about our Complaint Resolution Program: here. If you prefer, give us a quick call at 1.888.944.5478 . One of our specialists would be happy to take your feedback and explain how Angie's List can leverage the "strength of numbers" to help you.

If you require further assistance, please let us know. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're always happy to help.

Answered 2 years ago by Member Services




Related Questions


Terms Of Use
|
Privacy Policy