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Question DetailsAsked on 12/16/2017

Who to call to replace motor on catnapper chair?

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Some Furniture - Refinishing and Repair shops will work on recliners, but probably most not.


Here is a link to a webpage to locate dealers - who if they do not do the repair themselves probably have some shop they refer customers to:


http://www.catnapper.com/Locator


Here is the Warranty page - drop down from the top furniture section to the Catnapper section below that for your product - appears your motor is warrantied for 3 years, you need the receipt/invoice to get warranty service, which you contact the dealer you bought it from (don't know if you go to original or local dealer if you have moved since you bought it).


http://www.catnapper.com/Warranty


Also, after one year they only supply parts - any labor, shipping, etc is on yuou - so read the fine print well - as with most manufacturers the up-front claim of "lifetime" coverage sounds fine till you get into the fine print and find out you are responsible for all shipping and handling charges.


I have seen cases where items had to be returned to the manufacturer (in Thailand or China or such) with you pahying all shipping for the return and for the replacement item being hsipped to you - also saw one A/Cwarranty where there was a "shipping and handling" charge of $750 on any warranty claim PLUS customer paying shipping and handling - as much as a totally new part was likely to cost. Also saw one where the warranty was only good for products used in the country of manufacture - Japan in that case, so even though the product was sold in the US the warranty was useless because the product was made in Japan, so the warranty was only good there. So read the fine print.



Answered 11 months ago by LCD




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