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Question DetailsAsked on 4/23/2016

Why is Angie's List removing positive reviews for companies that don't advertise with them. Very unethical.

After being harassed by Angie's List reps to advertise or pay huge fees for front page views we declined as we couldn't afford it and they removed all of our positive reviews the next day. One review was from a customer of 10 years. YELP is being sued for the same thing. Subscribers are paying fees for reviews that are paid for to keep on site. Very unethical.

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2 Answers

0
Votes

Yours is not the first claim of this sort of thing.


Assuming these reviews were not removed by the review site because they were (or they thought they were) fakes generated by your company, I would get a WRITTEN explanation from them on WHY they were removed.


Assuming you have proof of the previous reviews (sceeen shots, etc) and documentation of the sales calls to you by the website reps, and printout of the profile page(s) showing the good reviews have been removed, you might then have the evidence necessary to file a complaint for commercial fraud, criminal fraudulent misrepresentation, falsification of business records, and/or consumer fraud among others - and most of them probably federal crimes unless you are located in Indiana where they are headquartered.


Places you could file complaints - local district attorney's consumer fraud attorney, city or state consumer protection agency if any, and Federal Trade Commission. Or FBI or United States Attorney for interstate crimes (if you are not located in Indiana).


Or file a civil lawsuit for damages based on fraudulent misrepresentation (because they have represented several times including as recently as a day or two ago that they do not remove reviews unless requested by the person doing the review, and that payment for adveartising or Deals or such do not affect ratings or reviews other than front-loading advertisers in the search results), and maybe tortious interference (interference with your business) - an attorney specializing in Torts (meaing basically damage to you by another) would be able to go through all the possibilities with you, and appraise your chances of winning.


There was also something on the web about an attempt to create a class-action suit about this - google on that.


For kicks you could try doing a very negative Review on the company itself on their own website and see if it sticks.

Answered 2 years ago by LCD

0
Votes

Hi,

This is Chris in Member Care. Thanks for posting.

I apologize, but I'm having trouble figuring out your specific need based on the information provided. If you would please respond to this thread with more details on what reviews you are asking about or send us an email at memberservices@angieslist.com, we'll be happy to help. Thanks again and we look forward to assisting you!

Answered 2 years ago by Member Services




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