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Question DetailsAsked on 5/18/2011

Why does Angie's List allow reports when no work was done?

On rare occassion reports where no was performed are of a positive experince, but the majority of the time they are nothing more than hateful rants that attempt to smear the reputation of the service provider. I frequently get questions from customers concerning hateful reports and why Angies List would allow such unproductive banter.

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2 Answers

0
Votes

I think that Angie is in a corner on this one.

If the list is to maintain open and free communications between members as a cornerstone, then she probably needs to keep hands-off and not be in the position of trying to selectively censor or arbitrate as to which opinions offer value and which are venom.

I find value in reports by others both who have and who have not used a particular provider. I try to keep a grain of salt in my pocket as I read so I can let someone blow some steam without being influenced by the frustration so much as the cause.

A few things are positioned as safety valves:

    when members write an assessment, there is a question as to whether work was actually done with the caution that more weight is given to completed transactions or words of that natureand, when reading a member's assessment I can read other evaluations by the same member to see if there is a trend in their venomand, providers have the ability to respond to negative remarks. I place a great deal of value in a business that is willing to make a no apologies statement that they tried and the attempt failed because... .

Will everyone who reads the evaluations carry salt, look for trends by a member or about a provider and look for facts versus emotion? Likely not, but I think that is the way it is.

Couldn't those same hateful rants find their way to the BBB or the Consumer Protection Division of your state's Attorney General's office?

By the way: doesn't your sensitivity to the negative reports really show that you care and are concerned about your reputation? I think you don't give others enough credit for being able to figure it out.

Answered 7 years ago by Old Grouch

0
Votes

Comments on contacts with providers, even though no work was actually done, are useful in that they reflect the sort of experience the reviewer had - particularly if the initial contact turned them away and made them write that vendor off their list, if the vendor failed to get back to them, failed to honor a coupon or Deal, was nasty or abusive or dismissive, etc.


In the ratings, such comments are only given 20% rating as opposed to contacts where work was actually performed.

Answered 4 years ago by LCD




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