Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

 
 
or
Submit
Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 2/19/2016

Why are businesses allowed to be listed on this website if they receive "no show" reviews?

I suggest that, at the very least, Angie's List include in the search criteria a field whereby one could click to eliminate any business that has received a "no show" review. The same holds true of a review given....there should be a field labeled "no show" even if the work was eventually completed after the initial promised date.
So often many business involved in home repair (i.e. contractors, roofers, etc) receive negative reviews because they do not show up as promised (or even call) leaving homeowners frustrated because they've taken time off work and/or need something fixed right away.
Maybe if businesses realize just how important punctuality is in addition to the integrity and craftsmanship ratings on this website they would not be making promises they have no intention of keeping.

Do you have the same question? Follow this Question


2 Answers

0
Votes

Good idea - though in defense of the "no shows", many times a contractor gets tied up on another job, is farther away that he planned or is running errands or getting materials and forgets the appointment or loses track of time, does not have his cell phone with him because it would get damaged so does not hear the alarm if he set one for the appointment, etc. So a no show is not necessarily an indication that he never intended to keep the scheduled appointment, though granted a habit of that is poor customer relations and will hurt his business and should be reflected in reviews.

Answered 3 years ago by LCD

0
Votes

Hi,

This is Nick in Member Care. Thanks for your question. I'm happy to help!

I apologize for any prior troubles with no-show providers and I certainly understand your concerns. We appreciate your feedback and idea to include a section indicating whether or not a provider showed up for the job. We are always looking for ways to improve our service, so feedback like yours helps us to get a perspective on things we can do better. While I cannot promise this policy change will occur, I have forwarded your comments so they can be considered as we continue to make changes to our service.

If you require further assistance, please let us know. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help.

Answered 3 years ago by Member Services




Related Questions


Terms Of Use
|
Privacy Policy