270-325.00 in the Indiananpolis market.... that's the short, here's my soapbox speech if you want to read on.
So, reading reviews is frustraing and makes me more frustrated the more i read for two reasons because it doesnt' really answer my question and leaves me a little more confused at times. Customers are right and contractors are right, but we are not seeing eye to eye.
Here's the deal contractors. I do understand overhead having worked for a small business and completely am on-board with capitolism and making a profit, after all folks have to understand you are assuming ALL of the risk here and are trying to make a better future for yourself (and potentially your family). Most of us are glad you are doing it! It's the american dream and thank God it available to us. For those of you contractors working out of your trunks or are decent sized companies that don't understand really what your overhead is please, please, please, please seek out an accountant with the heart of a teacher to help you understand becuase you will make better money and be more fair to your customers. Once everyone truely understands their overhead let the market do the rest and those who do a good job will be able to charge a little more because they are good to their customers, respond quickly, etc. I have no issue with that, but many of us are at your mercy and are needing to trust someone to do the work we cannot do ourselves or don't want to do. We need your help to be fair and still make your profit - we deserve it and you deserve it; you should not be "just working for wages". I know that it better none of us see a total breakdown of cost or none of us would buy anything because just about everything would look overpriced (how much did you pay for that coffee this morning or for that bottle of water), but do be fair or it will come back to bite you. Sure, there will be another come into the market and do the same thing again, but you will probably be out of business.
As customers we all know that this is idealistic and probably won't happen. As my grandfather once told me "you can't fix stupid" (for contractors or customers), so it is up to us as customers to do our reseach best we can to help with the process of weeding the good from the not so good. As customers we can't always pick the lowest price just becuase its low and for gosh sakes the highest price just because we think they have "everything covered", but if you have 2 or 3 in the middle...one of those folks are probably going to get you taken care of for a reasonable price. Also, we have to consider customer service, a job well done for the estimate or better in a timely manner.
All of this is optimal....
As i sit here today my house is 85-90 degrees because my AC went out. My family is under duress as kids are out of school my wife works (she has to these days) from home and I am trying to work, so i left messages yesterday am only getting 2-3 estimates (i should get 5 but don't have time). The capicator cost in Indianapolis ranged from 270-325.00. 325.00 could get here quickly and came highly recommended. Since, it was not 1000's of dollars or even a few hundred. the extra 50.00 or so it worth it in my situation. Since then found out the fan is bad on the AC and the HVAC guys are going to be here shortly. The company i am working with is a meduim sized contractor so i know they have more overhead to cover their cost of doing business. I am going to go with them for the fan because i don't have a few more days to wait for this to be repaired. I am trusting they will be fair on the fan install too based on their price with the 1st round. They are also taking the service fee/trip charge off my bill since they didn't get the issue fixed on teh 1st round.
So, contractors, take care of your customers and be fair. Sometimes, we don't have time to deal with other options. And all of us customers lets try and do our best to do the reseach so we can help them figure out what seems to be fair. Sorry, off my soapbox.