This is Chris F. in Member Care. Thanks for your question. I'm happy to help!
I apologize for any misinformation you may have received. While we do have a free membership option now, we are still offering paid membership options with added perks for members. Below I’ve included a pricing guide with info on what each tier offers.
· Access to top-quality service providers
· Trusted ratings
· More than 10 million verified reviews
· Nationwide Coverage - Find reviews and ratings on local pros across the country.
· Angie’s List Magazine- Fresh tips and expert advice from the award-winning Angie's List Magazine delivered digitally to your inbox.
· All above Green features plus:
· Service Quality Guarantee - Qualifying AngiesList.com purchases will be protected by the Service Quality Guarantee* for price of purchase up to $100,000.
· Angie’s List Magazine (print & digital) - Fresh tips and expert advice from the award-winning Angie's List Magazine delivered to your mailbox and inbox.
· Launching Soon: Project Financing - From big renovations to emergency repairs, Angie's List helps you find the most top-quality service pros. And soon you'll have the option to fund your project with help from our financing partners.
· Launching Soon: Project Scheduling - Take the hassle out of hiring by using Angie's List to help you find pros that match your schedule.
· Launching Soon: Project Pricing Guide - Craft your next project budget with confidence using price ranges based on your inputs.
· All above Green & Silver features plus:
· Exclusive eCommerce Savings - You'll get exclusive savings on qualifying AngiesList.com purchases for services from highly rated pros.
· Dispute Resolution - If a dispute arises with a service company, our team of conflict specialists will be on standby to help you find a solution.
· Launching soon: Live Member Care 24/7 support
· Launching Soon: Emergency Service Line - There's never a good time for a home emergency, but soon you'll have a reliable resource to get fast assistance.
· Launching Soon: Handy Chat - Need help with your next project? Chat with our team and we'll help answer your questions with expert resources.
· Launching Soon: Insta-Hire - Sometimes it just needs to be done right now. Tell us about the work you need immediately and we’ll find a match from our list of top-quality service pros.
You can reach us toll-free at 1-888-944-5478. Our live representatives are happy to help with any questions or concerns. Call center hours are Monday through Friday 8:00 am-9:00 pm Eastern Time or Saturday 8:00 am-5:00 pm ET.
If you require further assistance, please let us know. You can respond to this thread or submit a new Answers post. You can also reach us at firstname.lastname@example.org. We're happy to help.