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Question DetailsAsked on 1/30/2018

what do I do if I am an unsatisfied customer

I paid to have steps replaced in front of my house. The job was sloppy and unprofessional. The contractor will not respond to my attempts to address the matter. What do I do if I am an unsatisfied customer?

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1) (keeping a copy and the mailing and delivery receipts), send a certified mail, return receipt, signature required letter setting out the deficiencies and the corrective action you want done under the contract, stipulating this is to be at no additonal cost to you. Give him say 7 days to arrange for the corrective work to be done, or that you will take action against his Bond and will fiel a complaint with the state contrctor licensing board.


2) assuming he was bonded, if he fails to come through thne contact his bonding company with a copy (NOT originals) of the letter and mailing and delivery confirmations, demanding that they arrange to have the deficient work brought up to code-compliant and workmanlike completion.


3) assuming for his type of work and size of job that he was supposed to be licensed, or is licensed, you can file a complaint with the state contractor licensing board, and in a very few states there are even funds to help people in your situation, paid for out of licensing fees. But in most states, while filing a complaint may help get his license suspended or revoked, it will generally not help you directly - but can put pressure on him to make it right to make the complaint go away.


4) if you got this contractor through a Deal or Coupon on Angies List, contact memberervices about what remedies you may have - especially if a full-price member, where you may be covered by their guarantee program.


5) after all is said and done, sounds like an appropriate Review on Angies List and maybe other sites like Yelp would be in order, too.

Answered 9 months ago by LCD




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