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Question DetailsAsked on 7/25/2017

why angie list charged $17,000 to my credit card

we were told no amount would be charged for 60 days by providing reviews and we would make a good return if we sign up but 17,000 for a lead is porppsituis

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2 Answers

0
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Hello Cnanutti,


Thank you for reaching out. It sounds like you signed up for an advertising package. Please contact us at (888) 888-5478 for further details and information concerning your business account.


Thank You,


Iann M

Answered 1 year ago by Member Services

0
Votes

Sounds like a decimal point error, but given prior complaints about AL charging credit cards without authorization, and certainly considering the $ amount, I would religiously follow the procedures on your credit card statement for filing both a initial telephone complaint to the credit card company to have the charge reversed during investigation by them, AND then follow up with the written documentation and request which is necessary to protect your rights - because failing to do this within the legal timeframe (like while waiting for the vendor to rectify the error as they might promise) could make you lose the rights to challenge it through the credit card company, which is MUCH easier than doing it after the charge has been processed.


You could take a slightly riskier route and call member services and then give them a few days to correct the error (assuming is is an "error" - there have been comments about AL charging unbelievable amounts for advertising on their site) and credit back the overcharge before filing a credit card company complaint.


This assuming you did not sign a contract allowing this sort of charge (or that the agreement does not clearly identify the amounts which will be charged, which would make it an invalid contract), becauseeven if they have your credit card number on file they cannot just put charges on it unilaterally without your PRIOR approval (or an online action by you authorizing the charge) or due to contract terms for automatic billing of DISCLOSED fees.

Answered 1 year ago by LCD




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