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Question DetailsAsked on 10/7/2013

A handyman fixed a problem with a leak and actually made the problem worse. Can I ask for my money back?

I told the handyman that the leak was coming from under the french door, where the deck floor meets the house. He did not believe that was the issue and stated that he would need to remove the whole door in order to see under it. He stated that he did not want to pull out a perfectly good french door for our sake since it would cost so much. Instead he fixed the roofline trim that he thought might be a contributing factor and removed and replaced some of the trim around the french door as they seemed old and possibly leaky. Now the problem is much worse and water is dripping more quickly than before into the basement. My husband said it's not his fault since he thought he was fixing it. I said we just paid to make our problem even worse. Should we ask for our money back. We do not think he has the knowledge to work on the door itself and do not want him to work on it anymore.

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That's the difference between the average handyman and a knowledgeable contractor. Is there a roof covering protecting the french doors? They aren't waterproof and a door, especially french doors, should be under a protective cover. Without it expect some leaking during heavy storms no matter what anyone does. That being said, had the problem not gotten worse after his "repairs" I'd say it is part of the investigative process and a reduction in visible damage. However, since the problem is worse since he worked on it I'd be inclined to think he doesn't know what he is doing. If anything, the leak would have just simply not been remedied as he addressed the visible problems. Being worse now says he probably added more problems that will now have to be corrected. Call an experienced contractor to diagnose the source of the leak and look at the work he did. Leaks aren't always obvious so he may have to do a little demolition to find out what is going on. If my, and your, suspicions are correct that the handyman did create new problems with shoddy work then document it and take pictures. Send them to him and ask for a refund. You probably won't get it but it doesn't hurt to ask. Make sure to write an appropriate review only after you are able to prove he damaged your home. Not properly diagnosing the original problem is something I wouldn't fuss over since it sometimes takes experienced contractors a few trips to narrow down a cause. Other times the cause is glaringly obvious. The bigger problems at this point are the ones he created.

Answered 6 years ago by Todd's Home Services




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