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Question DetailsAsked on 2/8/2017

Any advice or recourse on getting a contractor to finish work on bathroom, it's been 5 1/2 months.

The contractor is A+ on Angieslist, but has installed everything wrong at least once. It's only a hall bathroom. Now it's approaching mid February and the work is only 75% finished. Do we have any leverage or recourse? We still owe them a final payment which won't be paid until work is done.

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1 Answer

Voted Best Answer

Depends on several things:

1) if you obtained his services through an Angies List Deal or Coupon, contact them to put pressure on him

2) if you are one of the higher-class AL members and obtained the services through AL, you might be able to take advantage of their service guarantee program

3) if the contract had a completion date in it that he has missed (taking into account any authorized extensions due to change orders, etc) then you can send him a notice - use certified return receipt mail, signature required, and keep a copy with the mailing and delivery receipts in your files. You could demand completion under the terms of the contract within X days (something achievable) with threat of termination and calling his bond if he fails to do so, or you could send a notice of termination based on his non-performance and contact the bonding company to "call" his bond. Note due to legal complexities in bonding contract terms, best to actually call the bond (send a formal claim to the bonding company) PRIOR to terminating him, otherwise they can pull a fasty and claim that because he is terminated the job contract is no longer in effect, hence the bond does not cover you any more. Just one of many insurance and bonding company tricks.

Not that it will get you any performance or $ (except in a very few states with contractor default/non-poerformance compensation funds), but if he is licensed for the work he is doing for you (as a general comtractor or plumber or whatever) a letter with documentation on his non-performance and mistakes to the state licensing board will certainly get his attention (and make him hate you, so consider the blowback potential if trying to get him to finish the work) because they can suspend, or in severe cases revoke, his license, thereby ruining his livelihood.

As the comments below note, not only do not make payments not specifically requjred by the contract based on actual performance, and be sure to get lien releases from him, subsw, and any significant suppliers before or concurrent with your final payment.

And of course, after all is said and done, an appropriate but honest Review on Angies List might be in order to warn other members of his performance.

Here are some previous questions with answers on contract termination issues, or on getting a contractor in gear to finish the job FYI - not all details match your case but might give you some info and ideas -

Answered 3 years ago by LCD



This is James in Member Care. Thanks for your interest in Angie's List!

I'm sorry to hear about your experience with this provider. Angie's List offers our Gold members a program to help resolve complaints when they've had a negative service experience. You can find out more about our Complaint Resolution Program here: Or, give us a quick call. One of our specialists would be happy to take your feedback and explain how Angie's List can leverage the "strength of numbers" to help you.

Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays.

Thanks for your question and we look forward to assisting you!

Answered 3 years ago by Member Services

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