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Question DetailsAsked on 8/31/2014

Any experience with Electrolux French door /bottom freezer frosting up, not holding temp and not making ice?

Have had 6 service calls - two different companies - basically have been fold it is not sealing properly. Any suggestions?
Direct communication with Electrolux no help.

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2 Answers


OK - guess you know two companies to never go to again. Their thought is same as mine - if the freezer is icing up and the reefer is staying cold, then certainly looks like a significant air leak issue. Why they did not fix it if they thought they knew the problem I cannot fathom.

1) check that there is nothing blocking the door from closing - a tray partly open, some food item sticking out from either the compartment or the door that is keeping the door from closing all the way. Also that the bottom or top of the door racks/trays are not dragging against the reefer box when closing. The door seal should also be making a magnetic grip with the reefer - should give a couple of pounds resistance to being pulled open. If no resistance to speak of then it is not closing all the way, or the hinges are way too far forward or backwards, which would keep either the hinge or handle side from sealing flush. Also push and pull in door at hinge side to be sure the hinges are not loose - possible the hinge bolts have loosen up or were never tightened at the factory.

2) GENTLY move your hand around the entire seal and pull very gently on it - just enough to see whether it is coming free of the door or has a longitudinal tear in it that could be letting air in, though usually that would not cause a major problem. Also use a straightedge like a yardstick to check it is flat faced - does not have a significant bulge or valley in the seal that could be holding the door open or letting air leak out significantly.

3) check the door alignment, which if item 1) is not the problem, is probably the most likely. Close the door almost all the way and eyeball the seal all around (including from hinge side and top and bottom - use hand mirror if necessary for access) to see that the seal is mating up consistently all around - that the seal at the top is not further away than at the bottom when closing for instance. If out of alignment, so all the seal does not seal well as the door closes the last fraction of an inch, your hinges might need adjustment. Procedure is in owners manual and on manufacturer's website - a 2 person job if you have not done it before, but not tough to do. Some use large screwdriver, most open end or socket wrench onthe bolts, plus screwdriver topop off the cover plate over the bolts usually. usually the hinge side seal makes contact first, then contacts progressively across the door as it closes, but there should be very little door motion between hinge side contacting and the handle side, and top and bottom seals should be contacting at about same place along their run at a given door position. Ideally all the seal sides come into contact at the same instant as the door makes contact. You can check door sealing by putting a piece of paper in the seal when it is closing, then pulling out - should be firm resistance at all points. I would bet when it is closed you have at least one place - probably bottom seal considering the air loss you are getting - where you can easily pull the piece of paper out without resistance, indicating the hinge closest to that point needs adjusting so the door closes tighter.

If that is not something you are up to, I would ask to talk to the owner of one of the companies that came out 3 times and explain you have found the problem but need someone to adjust it, and convince him that because you paid his techs already (maybe 3 times) that the service call for the adjustment should be free as it is somethingthey shouldhave been able to figure out themselves easily. Takes about 5 minutes or less for someone who has done it before.

Answered 5 years ago by LCD


Although Electrolux will not acknowledge the problem many people have complained. Thankfully my service company knew the answer and have acknowledged that they have corrected the problem on many units. They put a screw on both side that holds the bracket to the track. The basket was getting off the track and causing the door not to have a good seal thus causing frost on everything. Now problem is solved. See picture and show it to your repairman next time he's out.

Answered 5 years ago by JackieinBixby

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