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Question DetailsAsked on 11/2/2013

Are dropped Wireless connections from Road Runner (Time Warner) Internet a problem for others?

We've had Road Runner (Time Warner) for our Internet and cable for years with no problem. In the last year, however, all of the wireless connections in our home are only sporadically available, less and less over the year. The modem shows that it is active and the signal strength is strong but we get very sporadic connections. I've tried changing channels on my Kindle, but that doesn't help. I've heard this is a problem with Time Warner throughout the country, but can't get anything definitive, nor do I know how to fix it or what internet provider would be better.

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First you need to see what is the real issue. Try plugging directly to the modem when having wireless issues. If you notice the issue goes away then you may have a bad modem. Connect more than one device wirelessly and test the speed with a speed test app or website. Speedtest.net works great.


Changing the channel on the modem will help only if there are alot of others around using the same channel as your modem.


Now keep in mind if you are using wireless N for example and someone connects using a Wireless G or B then the entire network drops to the lowest connected computer network (B,G etc).


Reboot the modem, or reset it. If the issue persists then get your modem swapped and your signal stregnth to the modem checked. Internet bandwidth is also affected by the number of TVs you have too. And dont forget you are sharing the bandwidth with the entire neighborhood. If you have alot of bandwidth usage between you and the source then you could need to have your tap at the pole or pedistal turned up. Your inside wiring could be an issue here too, are the fitting tight? Is the wire old or substandard? Many things could be affecting your signal.. Call for a tech to check your network.. you will save yourself alot of frustration.

Answered 5 years ago by Nightbreed




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