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Question DetailsAsked on 6/8/2015

C & R Heating and Cooling in Culloden WV - anyone have any experience with this company?

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Chris from C&R installed a brand new heat pump in our house in May. We have had nothing but complications from it and him ever since. We not it wasn't properly cooling our house and tried contacting him numerous times and it has been one excuse after another. The first was his brother died in a car wreck so of course we understood and told him to contact us when it was convient. He never did. We waited a little over a month and contacted him again. This time he was in Texas. So he said he would call us when he got back. He called my husband on Friday said he would be at our house on Saturday to look at the unit and he never shows. No cal, no text. Nothing. My husband tries calling him and texting him and he doesn't answer until Sunday. Gives him another excuse and says he will be at the house Monday to look at the unit again. Still no show. No call, no text. Nothing. This is very common from him. He'll install your unit. Then when you have problems he will put you off. We wish we never went with him. It has been nothing but a headache with this company.

Answered 4 years ago by sweetypie1178



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Answered 4 years ago by Member Services


HORRIBLE service -- do not use them!!

Answered 4 years ago by Guest_9041608



This is James in Member Care. I'm happy to help!

I'm very sorry to hear about your negative experience with C & R Heating and Cooling. Angie's List has a Member Care program designed to help resolve issues between members and service providers. Let me know if you'd like more information on our Complaint Resolution Program. Through this program, we can also help you share your feedback so other members can learn from your local service experiences.

We would encourage you to leave a review about the work that was done. Below the signature in this email, I am including the basic review form. Feel free to fill this out and send it back. You can

You can respond to this thread, submit a new Answers post, post your feedback through the website, or reach us at We're happy to help!

Service Review Form: 1. Name of Company:
2. Address of Company:
3. Phone Number of Company:
4. Did the company/individual perform services? (as opposed to just an estimate, phone call for information, etc.) <Y/N>
5. What date was the service completed?
6. Approximately how much did you spend? ($)
7. Please describe (in detail) the services performed (10,000 character limit):
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9 through 14 please grade the company (just like a report card) using the Angie's List grading scale: A = Excellent, B = Good, C = Fair, D = Bad, F = Lousy. If you feel that any question is not applicable to your service experience please answer N/A.
9. Please grade your OVERALL EXPERIENCE:
10. Please grade the PRICE:
11. Please grade the QUALITY OF THEIR WORK:
12. Please grade their RESPONSIVENESS (i.e. promptness in returning phone calls):
13. Please grade their PUNCTUALITY:
14. Please grade their PROFESSIONALISM (i.e. cleanliness and courtesy): 15. Would you use this company/individual again in the future? <Y/N>
16. CONFIRMATION STATEMENT: Please remember that this review information will be available to the service provider being rated. Do you confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents your actual first-hand experience, or experience which you are authorized to discuss? Do you acknowledge and understand your responsibilities under the Angie's List Membership Agreement, and that Angie's List is relying upon the accuracy of the information in order to serve other members? Do you confirm that you do not work for, are not in competition with, and are not in any way related to the service provider in this review? <Y/N>

Answered 4 years ago by Member Services

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