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Question DetailsAsked on 5/29/2013

CAn I get a refund for a big deal I purchased but haven't used

I purchased a big deal from Dianna construction in Feb for a kitchen floor, but after 3 phone calls and an email I have been unable to schedule a date for the work or even a visit.

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1 Answer

Voted Best Answer

Hi there! This is Weston from Member Services.

I'm sorry to hear that this deal hasn't worked out. Big Deals can certainly be refunded as long as no work has been started. In order to get this refund process started, please give us a call at 1-888-944-5478 to speak with a Specialist or contact us by email at


Answered 6 years ago by Member Services



I am actually in the same situation as you but what I did was I called the guy (Handyman) that I purchase the voucher for and told them that since they can not schedule me on the day and time that I want that I would like to get my refund which they agreed with no problem. I then called Angie's list (866) 625-5478 and got connected with the Big Deal specialist and they helped me resolved my problem, they told me that they will make an attempt to get another company/personnel that would like to perform my requested service and if they are unbale to find that person or company they will refund me with no issue. They did tell me that I did have options of getting the refund now or have them help me find another company which I agreed to finding another company. Love Angie's list customer service..they are so polite and awesome! Highly recommend using them for any future services! Good luck resolving your problem!

Answered 6 years ago by Guest_9599413

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