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Question DetailsAsked on 2/19/2015

Can I file a complaint against a general contractor after I have signed a contract?

I had a porch and roof put on my house by a licensed general contractor. I paid $50,00 for the job, some days they wouldn't come and the days they came we had to watch them and make sure they completed the work as we wanted. They brought no blueprints with them, we saw no foreman overseeing the work and when they were done my husband and I had to clean up the nails, staples, etc. left by the crew. We talked to the owner but got no resolve. Now that it is done we are seeing cracks in the soffa, fascia, leaks on the walls that are going into the electrical outlets on the porch. There are many other areas of concern and when we called see if they can come up they told us that no until it gets warm weather will they come up. What can we do if this is not fixed to file a complaint against the company.

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1 Answer


My first impression - unless this was a very large or wrap-around all-weather porch (enclosed and finished), is that you paid too much. For a normal sized house you are talking broadly $5-15,000 typically for the reroof, which would also include roofing the new porch roof once built.

Depending on materials used of course, and on whether mostly glass enclosed or screened, etc - but a porch might typically run $40-100/SF if elevated on piers, to $150/SF range if basically a room addition - so that implies (assuming your house is normal 1500-3000 SF range) that your porch was around maybe 300 SF if high-end sunroom or equal, or more like around 800-1100SF if more an enclosed or screened porch. If that is not the case, you might have overpaid quite a bit too.

You could complain on AL, or if a Premium member ask for dispute resolution - but since the contractor refuses to remedy the work until it warms up (which is reasonable if talking painting but ludicrous when wall leaks are involved plus the hazard of water getting into electric (I hope you have turned those breakers off), and the probability of mold/rot starting to develop in the walls due to them getting and staying wet, sounds like maybe you need to talk to an attorney about your options. Not necessarily to sue - commonly a letter from an attorney get a lot of attention, especially if his bonding company (as most do) have a bond contract provision that copies of ALL legal claims and attorneys letters have to be provided immediately to them when he receives them. IF there is a warranty period and he is not honoring it, you need to get the claim in writing ot him in proper receipted form to document what is wrong before the warranty period runs out, and maybe file a claim against his bonding and or insurance company. (Insurance company usually not involved on quality of work issues, but if a warranty issue then it becomes a contractual liability issue, which could involve his insurance).

Filing a complaint with the state contractor's licensing agency could also get his attention - in most atates they do not really help the homewoner much as about all they can do is fine him mor suspend/revoke his license, but would get his attnetion and maybe force some repairs so his license is not at risk.

You can also find a lot more similar questions with responses by putting phrases like - contractor claim - and - contractor problems - into the Askk box and clicking on the likely links it suggests.

Answered 4 years ago by LCD

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