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Question DetailsAsked on 10/29/2015

Carpet Salesperson Measured and Gave Quote but Won't Tell Me Amount of Yardage

A carpet sales rep came to my home. He measured and helped me choose carpets. When he wrote out the quote, I noticed that he didn't put the yardage of carpet needed for the job. When I asked how much carpet we'd be buying he said company policy to not supply that information until the job is sold. The reasoning is that it prevents something called "call-ins." Whatever that is.
Two other companies measured and gave me quotes with the yardage.
Not giving the customer the yardage seems shady to me because how do I know what I'm buying?
Is this industry standard? Is this a red flag?
Much Thanks!

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Why worry - the contract should specify a specific carpet and padding and transitions and such to completely recarpet designated rooms - exactly what he measures the square footage as should not matter - get the bids to do the entire job, lump sum.

If ytou specify so many square yards, what happens if in laying it out it comes up a few feet short - there is no reason to buy an installed job by the square uyardage for a house - get bids for the job, not a certain area.


The reason he is balking is people will get the measurements from the first contractor to come and get his measurements for his bid, then call around to other vendors with those dimensions to get other bids over the phone - hence the terminology "call-ins". He does not want you using his on-site effort to get competing bids.

Answered 3 years ago by LCD




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