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Question DetailsAsked on 5/12/2015

Contractor installed the wrong door

I have an issue with a patio sliding double door that was installed with the right-end opening feature rather than left-hand. In the contract there is a generic model, by email I requested double side opening (right and left) and eventually by word we agreed on the left-hand. This is an expensive door and I paid high installation costs. Am I entitled to ask for a door replacement or money back? Also there is is any action that can be supported by Angies List?

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I guess you realize you made a mistake not getting the left-hand opening change in writing, with a sketch or stating that the left-hand panel, as viewed from the outside, was to be the moveable panel. Not only does it open it up to question about whether you agreed on left-hand or right-hand (he-said, she-said situation), but also the obvious question of left hand from the inside or the outside ? Most ordinary Joe homeowners tend to think of left-hand, right -hand as from the inside of the house facing out - which is contrary to many of the "rules of thumb" regarding how a door is "handed". Most contractors, I think, figure handness from the outside on most but not all doors, so left-hand would mean, as you face it from the outside, the door handle would be at the left end and the left panel would be sliding. However, different people and different manufacturers designate handness differently - also there are places in the building codes where it is the opposite between residential and commercial construction, so smart contractors use a diagram of what is wanted.


It may or may not be a reversible direction door if the sliding door looks the same inside and out. Some units can also be flipped upside down to reverse their direction but not many - depends on the manufacturer.


Anyway, your contract says double-slider, which is generally a lot more expensive than single slider, and you did not get the direction of single-slider you eventually thought you had agreed on. Hopefully you have not made final payment. The place to start is with a written complaint to the contractor explaining what is wrong and that you did not get what you expected and what you want done to fix it (at no additional charge) - and send it certified return receipt mail.


If that does not get your desired response, then options include dispute resolution through Angies List if your membership includes that, escalating the letter writing by having an attorney send a letter of demand, calling his bond to have the bonding company get another contractor in to fix it, or suing (presumably small claims court). Obviously, if you had a diagram on an order form or a diagram that you had given him AND kept a copy yourself showing which way it was supposed to operate, that would help your case.


Another factor is if you saw it going in and did not say anything at the time about it being the reverse direction from what you wanted. If that were the case, then he could argue implied consent, which would significantly weaken your case - as does having given any payment after they put the door in, which would also imply that you were happy with it.

Answered 5 years ago by LCD




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