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Question DetailsAsked on 5/19/2011

DirectBuy purchasing experience?

Have any of you had experience purchasing tubs, toilets, tile, vanities from them? By phone they wouldn't give me any pricing information on membership, nor would they allow me to go to their 'Open House' with my mother-in-law...insisting I show up with my husband. (My mother-in-law is an interior designer, thus a great advisor for us.) Their rigidity was a real turn-off. Can you shed some light on how this membership works?

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10 Answers


We were considering joining recently, but did some research online.

Below is one discussion we found. I'd suggest "Googling" it for yourself, but definitely do your research before you invest.

Not a lot of positive feedback out there.

Answered 9 years ago by chili


My husband's boss is ecstatic over Direct Buy. The man is convinced he has saved thousands of dollars, when it's almost a sure thing - that he has overspent by thousands while paying Direct Buy for the privilege. By most account Direct Buy is a total scam. Think of it this way - if this were on the level wouldn't everyone be doing it? As suggested, have a google.

Answered 9 years ago by Commonsense


I think that's exactly right, Commonsense. Why would a reputable company not want to tell you EVERYTHING you asked and why would they not want anybody and everybody to look at their set-up. Fishy.

Answered 9 years ago by michelemabelle


My cable TV provider (only game in town) runs Direct Buy ads..... the closest DB outlet is located in a huge city 120 miles away.

IMHO, if DB is member only, why not offer a one time visit same as Costco or SamsClub? DMB, have you asked your mother in law what her peers say about DB pro/con?

Answered 9 years ago by tessa89


You can tell by their "telephone personna" and the fact that they won't answer any questions, need both husband and wife to show up to learn anything, don't know if they carry certain items -- SCAM!! Run away fast!

Answered 9 years ago by ShudHave


All the Google searching I have done tells me to stay away.

Answered 9 years ago by Windows on Washington


I'm new to Angie's list, but my husband and I have had experience with DirectBuy, but it was back when it was called TCC (I think). It's been a long time. We got the invitation for the presentation when we bought our first house in Austin, Texas (1992). It was a kind of pressure sell, membership available only during that introductory "party". What we weren't told was the membership lasted only 10 years, wasn't in both our names, and at the end of 10 years you had to buy another "membership". By that time the membership fee had risen. When we were stupid enough to buy ours in 1992, lt was $1000.00. Ten years later it was about $3000.00. Save your money and shop around.

Answered 9 years ago by fairytop


This place is for people with more money than BRAINS ! We went there hopeing to find discount prices on furniture and found after being grilled about who they are and what we could save and watching two brain washing videos , The hole thing is a scam!! At best saveings would be 10 to 30% on already over priced high end products. At last they told us about membership and that it would be a investment. Boy it would be ! The price for three years alone could furnish most of the house. we would have to refurnish the entire neighborhood to hope to make it back.The price was an outrage ! 6000 dollars!! After the man who spoke to us knew we were not going to bite he became some what snoty and showed us out. Having asked around it seems some contractors that had customers that fell for it were not sadisfied with the prouducts they recived. Stay away and do your homework. Retail things on sale save more.

Answered 9 years ago by neicy41


I am glad to read of your DB experiences. There is one relatively close to where I travel to, and always had a curiosity as to the true value. I googled it with the same results most of you share. Nice to have a personal perspective as well.

Answered 9 years ago by Maureen Green


We were members back when the company was called United Consumers Club (UCC). It then changed name to UCC TotalHome and finally to DirectBuy. It's not usually a good sign for a company to change names like this. We were young and naive and lost money on this transaction. Since I am a glass half-full type of guy, I always claim that I paid UCC to train me on how not to get taken to the cleaners in the future. So far, it was money well spent!

We did save money on the products we purchased, but not without issues. We purchased the following over a 3-4 year period:

* Cedar Chest from Lane - arrived with lid misaligned, therefore it would not close and lock and posed a danger for little kids. UCC took care of it eventually. They contracted with a furniture repair person to repair all their problems. According to him, he stayed really busy providing services to UCC

* 6 Piece computer desk from Riverside - Three of the drawers were misaligned, therefore they would not close without force. The same guy from above repaired it.

NOTE: Both of the above companies made their furniture domestically in the early 1990s with high quality. I truly believe UCC was getting factory seconds instead of A+ stuff.

* ice maker - this worked out of the box and is still working today...

* gun cabinet - worked perfectly

Unfortunately after 4 years, we decided not to renew for our 5th year. We originally paid $1000 for a 10 year membership and then $98 per year for renewal. I saved $600 on the products above versus buying them from the lowest priced place I could find. $1000 + ($98 * 4) = $1392 - $600 = ($792)

Answered 9 years ago by suprdavc

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