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Question DetailsAsked on 1/18/2015

Do you have to take your car to the dealer for warranty work like on the transmission?

Had the check engine light come on and it seems like the transmission which has a lifetime warranty but I'm not happy with the dealer I bought the car from so want to go to someone else.

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Voted Best Answer

You have to get it done per terms of the warranty. If OEM (original equipment manufacturer) warranty, then unless they authorize a different place because it is undriveable and you are more than so many miles (typically about 100) from a dealer, if you take it to someone other than a dealer then not only is it likely not covered, but that then gives them an out on any future issues too - they can claim the non-dealer repair caused any subsequent problem, so effectively you could be voiding your lifetime warranty by going to an unauthorized place.

So - assuming this is a warranty from the car manufacturer, I don't see any advantage to not going to one of their dealers - but does NOT have to be the one you bought the car from if a manufacturer warranty - you can go to another nearby dealer if you want.

If the warranty was from that dealer specifically, like as part of a used car deal, then you might well have to go back to them.

I would not let not liking the dealer drive you away - if the warranty work has to be done there, you paid for the warrnaty either separately or in the cost of the car purchase, so get your money's worth out of it and have it done under warranty.

Answered 5 years ago by LCD

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