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Question DetailsAsked on 10/20/2015

Do you receive copies of emails between a customer and the client when they are on Angie's list email vorrespondenc

I am corresponding with master concrete over a problem which I notified you about. However, his responses are somewhat unprofessional and uncourteousto me as the customer. Do you receive copies of what he sends me? If so, you will understand what I am talking about.

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Hi,

This is James W. in Member Care. I'm happy to help!

While we don't actively monitor messages between our members and service providers on the List, we do have various methods to access those messages. I'm sorry for any concern caused by those messages. I would encourage you to edit your current review on them to include information about this. This information could be valuable to your fellow consumers who are looking to make similar hiring decisions. If you follow these steps, you can edit your reviews:

1.Sign in to your account

2.In the top, right corner of the page, you will see a tab labeled "Account." Hover your mouse over this to create a drop-down menu.

3.Select "My Reviews" from the drop-down menu.

4.You will be redirected to your reviews. Here you can "View" or "Update" reviews that you've posted, as well as submit a new review.

If you prefer, you can write back with these changes, and we can edit your review for you. Additionally, we can delete the original review entirely, and you can resubmit a new one. I am enclosing a blank review form below. Whether you prefer to edit or resubmit, the form should come in handy. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help!

Service Review Form:

1. Name of Company:

2. Address of Company:

3. Phone Number of Company:

4. Did the company/individual perform services? (as opposed to just an estimate, phone call for information, etc.) <Y/N>

5. What date was the service completed?

6. Approximately how much did you spend? ($)

7. Please describe (in detail) the services performed (10,000 character limit):

8. How did it go overall? Tell us the story from start to finish (10,000 character limit):

For questions 9 through 14 please grade the company (just like a report card) using the Angie's List grading scale: A = Excellent, B = Good, C = Fair, D = Bad, F = Lousy. If you feel that any question is not applicable to your service experience please answer N/A.

9. Please grade your OVERALL EXPERIENCE:

10. Please grade the PRICE:

11. Please grade the QUALITY OF THEIR WORK:

12. Please grade their RESPONSIVENESS (i.e. promptness in returning phone calls):

13. Please grade their PUNCTUALITY:

14. Please grade their PROFESSIONALISM (i.e. cleanliness and courtesy):

15. Would you use this company/individual again in the future? <Y/N>

16. CONFIRMATION STATEMENT: Please remember that this review information will be available to the service provider being rated. Do you confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents your actual first-hand experience, or experience which you are authorized to discuss? Do you acknowledge and understand your responsibilities under the Angie's List Membership Agreement, and that Angie's List is relying upon the accuracy of the information in order to serve other members? Do you confirm that you do not work for, are not in competition with, and are not in any way related to the service provider in this review? <Y/N>

Answered 3 years ago by Member Services




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