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Question DetailsAsked on 10/19/2014

Do you send an email prior to auto renewal?

You just auto renewed my account and charged the annual fee. I did not remember receiving an email that you were going to renew it. And of course we have to call you to delete that option (not very productive for a modern business website)

If you sent an email and I missed it then my bad.

If you did NOT send an email then you should have done so and I will consider dropping your account.
- What if I did not want to renew (Quite likely if you cannot even let us know about a pending charge)
- At this time I can contest the charge or elect to stay with Angies list.
- Waiting for the answer prior to my decisions. What is the answer?

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1 Answer

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Hi,

This is James W. in Member Care. I'm happy to help!

I apologize for any confusion your renewal caused, but your account was indeed set to receive an email reminder that would send out 30 days before your renewal date. Your additional city subscription of Anchorage is also set to this reminder, as well as a paper bill reminder that would be mailed out 90, 60, and 30 days before your renewal date.


Our members may cancel their subscription with us at any time. All you need to do is give us a call or send us an email. We also have agents available through chat at our website.

You can reach us at 1-866-783-2980, or if you prefer to have your assistance done via email you can send us a message at memberservices@angieslist.com. We're open weekdays from 8:00 am - 9:00 pm and Saturdays 8:00 am - 5:00 pm ET.

Answered 6 years ago by Member Services




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